A Little Bit About Us
We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.
Benefits
We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.
Health, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off (PTO)& Holidays (non-exempt employees)
Paid Flexible Time Off & Holidays (exempt employees only)
Paid Sick Leave
Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.
About This Job
The Lead Housekeeper assists the department managers in leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll assist with scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards.
Compensation + Schedule
$28 - $30 per hour less payroll deductions and all required withholdings
30 - 40 hours per week
Schedule: Wednesday - Sunday 8a - 5p - some evenings
Weekends and holidays may be required
Essential Job Functions
Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies and procedures.
Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
Sweeping, vacuuming, mopping, dusting, and washing all surfaces. move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager.
Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
Assist managers with assigned budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
Partner and assist your Business Development Representative when new units join the portfolio.
Conduct regular inspections prior to guest and owner arrivals.
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
Provide cross-coverage for your manager and Co-Lead(s) when necessary.
Other duties as assigned because every day is different in hospitality!
Skills + Qualifications
Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
1 - 2 years experience in housekeeping or similar position.
Prior experience in supervisory or management level position in a similar industry.
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various…