A Little Bit About Us
We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.
Benefits
We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.
Health, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off (PTO)& Holidays (non-exempt employees)
Paid Flexible Time Off & Holidays (exempt employees only)
Paid Sick Leave
Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.
About This Job
As a Maintenance Lead, you’ll support the management team in overseeing daily maintenance operations and teams while traveling between multiple vacation rental properties daily, performing general repairs, preventative maintenance, and troubleshooting issues like appliances, HVAC, plumbing, and wifi to ensure guests and owners have exceptional experiences. This role involves coordinating with third-party vendors, participating in on-call coverage for urgent issues, and maintaining company standards for guest satisfaction and efficiency. Perfect for someone who enjoys variety, problem-solving, and takes pride in keeping properties in top condition while providing excellent customer service.
Compensation + Schedule
$26 - $28 / HR less payroll deductions and all required withholdings
Receives gratuity
30 - 40 hours per week
Schedule: TBD
Weekends and holidays may be required
Essential Job Functions
Assist management with overseeing daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
Directly respond to guest issues regarding maintenance, as needed including appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair, light plumbing and other requests.
Order, maintain, and replenish maintenance supplies and inventory.
Assist with scheduling and distribution of tickets.
Create a welcoming environment for our guests and owners by ensuring our homes are well maintained through preventative maintenance and regular inspections.
Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
You’ll be called upon after normal business hours, on weekends, and on holidays
Respond to or delegate after-hours calls, as necessary.
Ensure maintenance staff follow through on assignments and give instructions regarding work methods and routines.
Support your team and model the behaviors and actions that you expect from your team with attention to detail, professionalism, productivity, and reliability.
Establish and maintain open, collaborative relationships with team members and management team.
Provide cross-coverage for your manager and Co-Lead(s) when necessary.
Meet with homeowners when needed and talk about possible repairs and upgrades.
Maintain hot tubs as needed; no experience necessary - we offer on-site training.
Collect and remove trash and debris.
Maintain required Maintenance metrics on efficiency.
Other duties as assigned because every day is different in hospitality!
Skills + Qualifications
Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
Minimum 1 - 2 years of maintenance or basic property caretaker…