A Little Bit About Us
We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.
Benefits
We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.
Health, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off (PTO)& Holidays (non-exempt employees)
Paid Flexible Time Off & Holidays (exempt employees only)
Paid Sick Leave
Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.
About This Job
The Onboarding Coordinator is a clear communicator and avid learner that possesses strong organizational skills, an attention to detail, the ability to resolve issues with a sense of urgency and prioritize obligations and deadlines. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties from contract-signing through the home going live on our company website. The role we are hiring for is accountable for the maintenance of the wide array of workflows, systems, pipelines, and priorities related to preparing homes to go live online and accept reservations. During this process they will be the primary caretaker of the homeowner experience, ensuring a smooth and successful transition for properties joining our portfolio.
Compensation + Schedule
$25 - $27 / HR + commission eligible less payroll deductions and all required withholdings
Monday - Friday 9a - 5p EST schedule *must reside in Eastern Time Zone
30 - 40 hours weekly
Weekends and holidays may be required
Essential Job Functions
Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contracts through going public on our company website; including collection of information from homeowner(s) and coordination of all steps required. This includes but are not limited to:
Coordinate the cleaning, inspections, and photography for homes entering our portfolio
Dispatching and communicating with third party vendors for additional services, such as photography, housekeeping, etc.
Ensure accurate and timely permit applications with local jurisdictions (In person or online)
Analyzing historical nightly rates for local markets
Write accurate and complete property descriptions for listings
Problem solving for different potential roadblocks to the onboarding process
Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals
Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders.
Customize communication to include: local regulatory notices, prospective clients emails, team messages and requests, etc.
Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process.
Attend regular team calls/meetings, both with individual teams as well as cross-functional partners.
Maintain general knowledge of company policies and procedures as well as any changes.
Duties will include traveling to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography; etc.
Support continuous improvement initiatives by analyzing program performance, identifying bottlenecks, and…