- Pay
- $149–198k
- Where
- USA, California, Remote · USA, Arizona, Remote · USA, Florida, Remote · USA, Tennessee, Remote · USA, Texas, Remote · Remote
- Level
- Senior
Who We Are
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Provides technical leadership, regulatory oversight and operational supervisor for the residential HVAC installation and replacement program. The HVAC Technical Director will oversee the technical quality and regulatory compliance of a network of independent, licensed HVAC subcontractors and, where designated, serve as the qualifying individual responsible for the supervision and control of licensed contracting activities in accordance with applicable state and local laws.
WHAT YOU'LL DO:
Serve as the designated qualifying individual in assigned states, where eligible and approved by the applicable licensing authority.
Maintain required licenses, qualifications, and certifications, and comply with applicable licensing obligations.
Provide technical leadership and oversight for independent HVAC contractors performing program upgrade installations.
Review contractor-submitted upgrade proposals for technical soundness, equipment compatibility, scope, and alignment with program requirements; recommend or coordinate intervention as needed.
Investigate customer complaints, installation defects, workmanship concerns, and other complex service issues; work with contractors and internal partners to determine and implement appropriate resolutions.
Monitor contractor quality and performance data, identify trends and underperformance, and develop corrective action, coaching, or training plans.
Train contractors on installation quality, safety, customer service, documentation, and program procedures through virtual sessions and field visits.
Advise contractors and internal employees on HVAC systems, installation practices, equipment options, and technical requirements.
Partner with the Business Development Manager on contractor onboarding, training, development, sales readiness, and ongoing performance.
Work with Supplier Management on equipment selection, system compatibility, product availability, supplier feedback, and emerging technical issues.
Collaborate with Legal and Compliance on HVAC technical questions, regulatory matters, contractor qualifications, and escalated installation reviews.
Track changes in state HVAC laws, contractor licensing rules, building and safety requirements, and industry standards; communicate program impacts to leadership.
Maintain clear records of technical reviews, contractor coaching, escalations, and corrective actions; recommend improvements to program processes.
WHAT YOU’LL BRING:
Must hold and maintain current, active HVAC contractor and/or general contractor licenses in multiple states, in good standing with the applicable licensing authorities.
Bachelor’s degree, relevant technical degree, or equivalent combination of education and residential HVAC experience.
Trade school diploma, apprenticeship, or equivalent formal HVAC training is valued.
10+ years of experience in residential HVAC service, maintenance, installation, or technical operations.
Progressive experience providing technical leadership, contractor…