Job Description
About the role
We are looking for a Business Process & AI Transformation Lead to help reimagine how work gets done across Total Rewards. This role will lead the evaluation and redesign of business processes, identify opportunities to simplify and automate work, and translate business needs into practical AI, technology, and workflow solutions. The individual will work directly with Total Rewards leaders and subject matter experts to understand current processes, challenge existing ways of working, and implement solutions that make our organization simpler, faster, more scalable, and more effective . This is not an AI strategy role. It is a hands-on transformation role for someone who can move from problem identification through process redesign, solution development, implementation, adoption, and measurement.
Your key responsibilities
Business Process Transformation
Evaluate end-to-end Total Rewards processes to identify manual work, complexity, duplication, bottlenecks, handoffs, and opportunities for simplification.
Map current-state processes and design future-state workflows that improve efficiency, quality, controls, and user experience.
Challenge existing processes and identify opportunities to eliminate, simplify, automate, or redesign work .
Develop a prioritized transformation roadmap based on business value, effort, risk, and scalability.
AI, Automation & Digital Enablement
Identify opportunities to apply generative AI, AI agents, workflow automation, self-service, and digital tools to business processes.
Translate business problems into AI and automation use cases, requirements, and practical solutions.
Prototype and test solutions using tools such as Microsoft 365 Copilot, Copilot Studio, Power Automate, Power BI, Workday, and other emerging technologies .
Partner with technology, HR systems, data, AI enablement, and business teams to move solutions from concept through implementation.
Continually evaluate new tools and capabilities and determine where they can create meaningful business value.
Strategic Vendor & Partner Optimization
Evaluate strategic Total Rewards partners to identify opportunities to better leverage their technology, services, expertise, and capabilities as an extension of our team .
Identify gaps between available capabilities and current utilization , including opportunities to shift or eliminate work currently performed internally.
Partner with Total Rewards leaders and vendors to implement opportunities that improve service, efficiency, colleague experience, and overall value from our partnerships .
Workflow & Technology Optimization
Assess how work moves across people, systems, data, and technology.
Identify opportunities to reduce manual intervention and unnecessary handoffs.
Recommend enhancements to existing tools and workflows before introducing new technology.
Develop business requirements and partner on configuration, testing, UAT, deployment, and continuous improvement.
Build repeatable solutions that can scale across Total Rewards and potentially the broader People organization.
Measurement & Value Realization
Establish baseline measures including transaction volume, cycle time, effort, capacity, errors, and user experience.
Build business cases for transformation opportunities.
Define success measures and track adoption, efficiency, capacity, quality, and business outcomes.
Quantify benefits such as hours saved, capacity created, cost avoided, cycle-time reduction, and improvements in colleague experience .
The focus on measurable transformation also supports FIS's 2026 objectives around expanding AI-integrated workflows and automating administrative work within TPO.
Change & Adoption
Work directly with Total Rewards teams to embed new processes and ways of working.
Develop practical documentation, playbooks, training, and enablement materials.
Gather feedback and continuously improve solutions after deployment.
Help build greater AI and automation capability across…