Job Description
Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.
Role location: Hybrid schedule (three days in-office, two days virtual) in one of our locations: MKE, ATL, JAX
About the role:
A successful Card Suite Implementation-Conversion Analyst (ICA) works with clients and internal stakeholders to onboard, maintain, or support the Card Suite card fraud product. The ICA is the client’s main point of contact for their project request and is responsible for requirements gathering, configuration, project coordination, deliverables, and at times will leverage employees from technical and/or non-technical disciplines within FIS to fulfill all project requirements for successful completion. FIS ICAs work on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, product functionality, techniques, and evaluating criteria for obtaining results. Regularly interacts with clients, other ICAs, Project Managers, senior Onboarding management and occasionally senior levels of leadership. Requires the ability to quickly build rapport with clients and at times to change the thinking acceptance of others in sensitive situations during the project lifecycle without damage to the relationship. This position requires the ability to communicate, both internally and externally, with line employees and members of leadership.
About the team:
Card fraud is an ever-present threat in today’s world. The selected candidate will be working with our business partners and Onboarding Implementation-Conversion Analysts from the Card Fraud team to implement Card Suite.
Your key responsibilities:
• Thorough data analysis, requirements gathering, product mapping, assessing client requirements, and discussing any software customization requirements with Product/Development team
• Configuring Card Suite application to the client’s specifications
• Working with external developers and the client to successfully onboard clients
• Coordinating and conducting readiness reviews to ensure conversion is proceeding correctly
• Product and application training for the contracted products during onboarding
• Leading multiple onboarding projects, with differing delivery dates, at the same time
• Creating and updating process guidelines, FAQ’s, training materials as needed
What you bring:
Required qualifications:
• Strong analytical, problem-solving, team, conflict management and time management skills
• Ability to utilize judgment in decision making process and decisions related to job tasks and meet tight deadlines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Knowledge of financial services industry and specifically knowledge of FIS products and services
• Ability to set clear expectations, manage performance and build high morale among team members
Preferred qualifications:
Previous knowledge of the Heritage WorldPay and/or FIS Payments One Debit applications would be a plus
Previous banking experience in Debit knowledge would be a plus
At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.
Here’s what else we offer:
Opportunities to make an impact in fintech
Internal career growth opportunities
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
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