Job Description
About the role
Reporting to the Head of Architecture for Platform Engineering, the Principal Solution Architect plays a crucial role in designing and delivering enterprise platform capabilities. Platform Engineering is chartered to deliver the shared capabilities that product engineering teams use to deliver secure, reliable, performant, high-quality products to clients faster.
Platform Engineering’s portfolio spans AI Engineering, API & Event Management, Front End, Site Reliability Engineering (SRE), Developer Experience & Quality, and Customer Identity & Access Management.
This role’s primary focus is SRE: architecting the reliability, observability, and incident management capabilities that allow engineering teams to operate their products with confidence at scale. Like every architect on the team, you will also contribute across all platform domains and may lead initiatives in any of them, so broad, enterprise-level platform thinking is as essential as SRE depth.
What you will be doing
You will make a significant impact on the company’s modernization and transformation journey by designing, documenting, and driving adoption of modern engineering patterns for next-generation platform capabilities and the ways product teams consume them.
In SRE, your focus spans the full reliability lifecycle, from designing for reliability and defining service level objectives, through observability and incident response, to learning from failure and eliminating operational toil, wherever infrastructure, application stacks, and operations intersect.
You will draw on significant hands-on software engineering experience in product delivery to turn complex business needs into thoughtful, practical solutions.
You will bring cloud-native patterns to our platforms, build roadmaps that clearly sequence the steps of our modernization journey, and apply enterprise architecture practices such as governance, ecosystem analysis, and vendor evaluation, while providing thought leadership on what is possible as we transform engineering culture at FIS. Specifically, you will be responsible for:
Contributing platform thinking and subject matter expertise across all platform domains, applying modern engineering and architectural patterns to design systems (APIs, services, events, data, UI, and supporting capabilities) that enable engineering teams to deliver product capabilities rapidly
Creating and communicating best-practice target-state designs that use cloud-native patterns and are easy for engineering teams to consume, supported by clear artifacts such as business case and process context, context and sequence diagrams, and architecture decision records
Leading the architecture and roadmap for SRE platform capabilities, including observability built on open standards such as OpenTelemetry (metrics, logs, traces, real user and synthetic monitoring, and cost-aware telemetry pipelines), SLO-based alerting, AIOps and event correlation, incident response and on-call tooling, and runbook automation and self-healing that reduce toil
Embedding reliability into the paved paths product teams consume, including service level indicators, objectives, and error budgets; resilience patterns such as redundancy, graceful degradation, and failover; production readiness reviews; safe change practices such as progressive delivery and automated rollback; chaos and disaster recovery testing against defined recovery objectives; and blameless post-incident reviews that drive measurable improvement
Partnering with leaders across the Platform Engineering organization to introduce, socialize, and champion modernization of front-end, middle-tier, and back-end technology stacks within an AI-first delivery model
Leading evaluations of new and existing vendors for fit with Platform Engineering’s strategy, technology approach, and integration patterns
Defining and driving adoption of integration patterns across internal systems, services, and capabilities so that…