About the team
The FIS Treasury Enhanced Application Managed Services (EAMS) team provides proactive functional and operational support for clients using FIS treasury and payments solutions. The team monitors critical processes, owns first-line investigation and service coordination, and connects clients with the right FIS specialists to maintain resilient day-to-day treasury operations.
Role purpose
The Senior Treasury EAMS Analyst independently owns complex client support and operational outcomes across treasury applications and processes. The role combines domain knowledge, structured incident leadership, client communication, cross-team coordination, and continuous improvement to reduce service risk and strengthen the quality of managed support.
What you will be doing
· Own complex incidents and service requests from initial assessment through restoration, resolution, or effective hand-off, ensuring clear accountability throughout.
· Analyze issues across treasury process, application, interface, data, scheduler, and infrastructure layers using available diagnostics, logs, and operational evidence.
· Assess business impact and priority, coordinate resolver teams, manage escalations, and maintain accurate client and stakeholder communication.
· Lead operational monitoring and validation activities covering payments, statements, interfaces, reconciliations, batch jobs, application availability, and daily treasury controls.
· Drive problem management and root cause coordination, identify recurring patterns, and translate findings into preventive actions, knowledge, automation, or process improvements.
· Provide functional guidance on cash and liquidity management, payments, settlements, bank reconciliation, treasury accounting, messaging, and related workflows.
· Lead client issue discussions and contribute to service reviews, reporting, risk updates, action tracking, and operational governance.
· Support upgrades, releases, testing, change planning, cutover readiness, and post-change validation for assigned client environments.
· Review and improve runbooks, standard operating procedures, controls, handovers, and knowledge articles for accuracy and usability.
· Coach P2 analysts, support quality reviews, share product and domain knowledge, and help coordinate work across shifts when required.
· Partner with Product Support, Technical Support, hosting, database, network, product management, professional services, and third parties to deliver end-to-end outcomes.
· Promote a service ownership culture grounded in security, privacy, auditability, operational discipline, and continuous improvement.
What you bring
Required experience and domain knowledge
· 4-8 years of relevant client services, treasury, banking, payments, financial services application support, or managed services experience.
· Strong working knowledge of treasury operations including cash and liquidity management, payments, settlements, accounting, bank reconciliation, statements, and daily controls.
· Practical understanding of SWIFT MT and ISO 20022 messaging. Examples may include MT101, MT202, MT210, MT300, MT5xx, MT9xx, pain, and camt messages.
· Demonstrated experience managing incidents, service requests, escalations, problem investigations, and root cause activities in an SLA-driven environment.
· Experience communicating directly with clients and explaining technical or operational issues in clear business language.
· Willingness to work flexible rotational shifts aligned to the approved global support model.
Technical and operational skills
· Experience with a Treasury Management System or payments platform. FIS Trax, Quantum, Integrity, eBAM, Bank Connector, or Payment Hub experience is advantageous.
· Ability to interpret logs, application diagnostics, job and interface statuses, data validation results, and monitoring alerts.
· Working knowledge of SQL concepts and databases such as…