Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director, Relationship Management
About your role:
As Director, Relationship Management you will take ownership of and elevate Fiserv’s most strategic, high-value client relationships — a portfolio of marquis accounts that drive transformative revenue and shape our product direction. As Director, Relationship Management, you will partner with relationship managers (direct reports) that engage with C-suite leaders to create joint roadmaps, unlock cross-sell and innovation opportunities, and deliver commercial outcomes that strengthen Fiserv’s market leadership.
What you’ll do:
Lead strategy and delivery for a team of RM’s who own a portfolio of marquis accounts, owning retention, renewal, and expansion outcomes to meet revenue and profitability targets.
Serve as one of the primary executive sponsor and trusted advisor to C-level and senior stakeholders, shaping long-term partnerships and joint roadmaps.
Develop account plans, risk mitigation strategies, and commercial proposals; coordinate Sales, Product, Professional Services, Delivery, and Legal to deliver integrated solutions.
Drive contract negotiations, renewals, and commercial terms for large enterprise agreements and Statements of Work.
Use performance metrics and monthly business reviews to identify service gaps, implement remedial actions, and reduce client and Fiserv liability.
Identify and prioritize expansion opportunities; work with Sales and Product teams to convert opportunities into measurable revenue growth.
Mentor and influence Relationship Managers and cross-functional teams to elevate client engagement practices and execution.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
10+ years of experience in enterprise account management and strategic portfolio leadership for marquis or high-value clients.
10+ years of experience in enterprise sales, renewals, and expansion, including developing and executing retention and growth strategies for accounts > $50M in annual processing revenue.
10+ years of experience negotiating and structuring large enterprise contracts and Statements of Work with cross-functional stakeholders.
5+ years of experience using CRM platforms, specifically Salesforce, for account planning, forecasting, and pipeline management.
8+ years of experience with payments industry standards and networks such as PCI DSS, NACHA, Visa, Mastercard, and Interac.
8+ years of experience in financial analysis and executive reporting using Excel, Power BI, or Tableau.
8+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
Demonstrated experience driving net-new revenue and expansion within large enterprise accounts.
Deep knowledge of the Canadian payment's ecosystem and regulatory environment.
Proven success in stakeholder engagement at the executive and board levels.
Experience partnering with Product and Engineering to translate client needs into product roadmaps.
Experience managing global or multi-jurisdictional accounts.
How you’ll work:
This role requires the use of a computer and audio equipment.
This role is designed for an individual who can lead a team.
Travel:
Approximately 10% travel off-site or to other office locations is expected.
Sponsorship:
Applicants must be legally authorized to work in Canada to be considered for this position. The company is not…