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Job Title
Head of Infrastructure - MoneyPass Group
Role summary
MPG is a newly standalone payments company running the MoneyPass surcharge-free ATM network, ATM Managed Services and Cash Intelligence software. Our clients are banks, credit unions, fintechs and ATM operators. We are a lean team standing up our own systems while many corporate functions still run on Fiserv transition services, so this leader builds the operating model, not just runs it.
This is a hands-on leadership role, not a purely managerial position. The Head of Infrastructure will personally develop operating processes, configure and administer key platforms where appropriate, troubleshoot complex issues, produce audit evidence, and execute critical implementation work alongside MPG’s managed service providers.
Reports to
Chief Information Officer
Direct reports
None at this time, may include 1-2 as demand increases; leads through the two MSPs and cross-functional partners
Key partners
Head of Security; Finance (vendor spend); Legal and Compliance; business and product leaders for MoneyPass, ATM Managed Services and Cash Intelligence
Location
Remote
Key responsibilities
MSP management: infrastructure (11:11 Systems)
Own the 11:11 relationship end to end: contract, statements of work, SLAs, service reviews, escalations and invoices.
Define and track operational KPIs (availability, incident response, change success, backup and recovery testing, patch currency) and hold the provider to them.
Ensure hosting, network, backup and disaster recovery for production platforms meet MPG's availability and resilience needs.
Obtain and review 11:11's own assurance reports (e.g. SOC 1/SOC 2) and map complementary user entity controls MPG must operate.
MSP management: corporate IT
Select and onboard the corporate IT MSP (requirements, RFP, due diligence with Security, contract), then own it: end-user support, devices, identity and access, collaboration tools, onboarding and offboarding.
Set service levels and a service catalog for employees; run regular service reviews.
Own the exit from Fiserv transition services for related IT services, complete by Aug 5, 2027 with no disruption to the business, including supporting data migrations from Fiserv to MPG owned systems.
Partnership with the Head of Security
Agree a clear RACI: Security sets policy and risk appetite; Infrastructure implements and evidences controls across both MSPs.
Jointly own access management, logging and monitoring, vulnerability management, incident response and change management.
Run joint vendor risk reviews of both MSPs, consistent with the vendor-oversight expectations our bank and credit union clients place on us.
SOC 2 Type 1 readiness
Lead infrastructure and IT workstreams for a SOC 2 Type 1 audit scoped to Cash Intelligence and Corporate IT under the Security Trust Services Criterion only, with the Head of Security as co-owner. Fiserv remains accountable for SOC 2 for the MoneyPass network and ATM Managed Services.
Write or update infrastructure and IT policies and procedures, and ensure controls are designed and in place at the point-in-time audit date.
Build evidence collection into MSP operating rhythms so it is repeatable, not a one-time scramble.
Support auditor selection, readiness assessment, remediation and the audit itself.
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