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Job Title
Head of Product Operations, EMEA
We are seeking a highly organised, process-driven leader to own the operating spine of the EMEA Financial Solutions product function. The Head of Product Operations EMEA will lead Enablement and Product Operations across the EMEA product line, helping the business deliver revenue faster in line with client needs and product strategy, while improving consistency, governance and evidence-based decision-making.
This role sits at the centre of two critical areas: client discovery and prioritisation coordination. You will define how we engage with clients to understand their needs while reinforcing platform adoption over customisation. You will also bring structure and visibility to regional demand, ensuring trade-offs are clear and prioritisation is aligned across product businesses and global product teams.
More broadly, this role will establish and lead the practices that keep the product organisation effective and accountable, including the Product Review Committee, pricing and contract standards, product roadmaps and lifecycle management, product catalogue governance, enablement practices, reporting and market intelligence. This is both a leadership and builder role, with responsibility for creating and scaling several processes that exist today as identified gaps.
What you will do
Client Discovery Practice
Own the client discovery method, standards, artefacts and cadence across EMEA
Work directly with clients and business teams on live discovery engagements
Reinforce the adopt-not-adapt approach, ensuring client outcomes are achieved without unnecessary platform customisation
Make discovery outputs reusable across clients and opportunities
Coordinate discovery across the region to support efficient onboarding and reduce bespoke approaches
Prioritisation and Regional Demand Coordination
Lead prioritisation coordination across the region, bringing visibility to requests, timelines, trade-offs and impacts
Coordinate triage for new product and change requests with product managers
Manage the interface with global product teams to distinguish between configuration, integration and core platform enhancements
Maintain a single, current regional demand view to support evidence-based decisions
Ensure stakeholders understand request status, dependencies and prioritisation criteria
Regional Product Review Committee
Chair the regional Product Review Committee and manage its agenda, cadence and preparation
Ensure proposals are complete, consistent and ready for decision-making
Facilitate discussions and ensure decisions, owners and next steps are clear
Track execution of decisions and maintain an accurate decision record
Apply commercial judgement to business cases, including assumptions, sizing and cost basis
Pricing and Contract Standards
Maintain list pricing across the EMEA product portfolio and ensure pricing consistency
Set the standards product managers use when pricing their products
Own contract consistency, including standard terms, escalation points and exception handling
Support deal reviews with the standards, templates and evidence needed by product and commercial teams
Partner with Legal, Finance and commercial teams to keep standards current
Product Roadmaps and Lifecycl e
Set and assure standards for client-facing roadmaps across the portfolio
Maintain lifecycle views for each product, including introduction, growth, maturity and decline
Coordinate product consolidation,…