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Job Title
Program Manager, External Relations
What does a successful Program Manager, External Relations do at Fiserv?
You will support execution of Fiserv’s external relations programs across Industry Relations and Consultant Relations. In this highly collaborative role, you will manage briefings, meetings, events, communications, reporting, and internal workflows that help both functions operate consistently, efficiently, and with strong follow-through. You will be partnered with relationship leaders and cross-functional teams including Sales, Relationship Management, Product, Marketing/Communications, Legal/Compliance, Solutions Consulting, Business Development, and executive stakeholders to keep programs organized, measurable, and on schedule. This role supports external relations leaders and does not serve as the primary owner of senior external relationships.
What you will do:
Program Planning & Execution
Develop and maintain integrated workplans, priorities, calendars, milestones, owners, and dependencies across Industry Relations and Consultant Relations programs.
Coordinate briefings, meetings, webinars, roadshows, and conferences, including agendas, materials, logistics, attendee management, executive and speaker preparation, run-of-show, vendors, sponsorship deliverables, and follow-up.
Prepare meeting briefs, notes, recaps, status updates, and leadership materials; confirm decisions, owners, due dates, risks, and completion of follow-up actions.
Stakeholder Requests & Governance
Manage intake and routing for external relations requests, partnering with internal subject matter experts to deliver timely, accurate, and approved responses.
Coordinate NDA, approval, budget, invoice, and information-sharing workflows with Legal, Compliance, Marketing/Communications, Finance, and business stakeholders.
Engagement Insights & Performance
Capture external feedback, route insights to appropriate stakeholders, and track resulting decisions, recommendations, and actions.
Build dashboards and recurring leadership updates on engagement activity, participation, feedback, event outcomes, and program performance; recommend improvements based on results.
Data, Content & Operational Readiness
Maintain CRM records, distribution lists, contact and firm profiles, engagement trackers, and data standards to support visibility, continuity, and reporting accuracy.
Maintain a centralized repository of approved materials, templates, procedures, messaging, FAQs, and event assets to improve consistency, reuse, and adherence to engagement best practices.
Critical skills:
Strong organization, attention to detail, and follow-through.
Clear written and verbal communication skills, including the ability to draft concise summaries and coordinate input from multiple stakeholders.
Ability to prioritize competing requests and manage timelines in a fast-moving environment.
Professionalism, sound judgment, and discretion when handling sensitive information.
Stakeholder management and influencing skills, with the ability to align cross-functional partners and drive progress without direct authority.
Program management skills, including workplan development, dependency management, risk identification, and escalation.
Ability to synthesize engagement data and feedback into actionable insights and leadership-ready reporting.
Executive engagement readiness, including the ability to anticipate leadership needs and translate complex inputs into concise,…