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Job Title
Senior Sales Support Specialist
About this role:
As a Senior Sales Support Specialist - Back Office Support, you will support sales and management teams by reviewing account information, resolving inquiries, and coordinating with internal partners to help ensure accurate boarding and servicing of new merchant accounts. You will contribute to pre-sales and post-sales support, pricing and proposal activities, and issue resolution that improves operational accuracy, responsiveness, and client support outcomes.
What you'll do:
Provide pre-sales and post-sales support for merchant account activities, including guidance on addendums and demand deposit account (DDA) setup inquiries for law firms
Respond to pricing, billing policy, and buy rate grid questions to support accurate proposals and merchant account setup
Manage shared inbox communications and assigned inquiry tickets, providing accurate and timely responses to sales and internal stakeholders
Research issues, document findings, and support escalations to help resolve operational and account-related questions
Partner with sales, pricing, boarding, servicing, and other internal teams to maintain workflow accuracy and support timely account setup
Review account details and supporting information to identify discrepancies, clarify requirements, and reduce processing errors
Support marketplace-related inquiries and back-office activities that improve sales support efficiency and service consistency
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
3+ years of experience in sales operations, sales support, merchant services, or a related business support function
3+ years of experience using sales support tools, ticketing systems, shared mailboxes, and business applications to manage inquiries and case resolution
3+ years of experience providing pre-sales and post-sales operational support, including pricing, proposal support, account setup, or servicing coordination
Experience interpreting pricing models, billing policies, and account documentation to provide accurate responses and recommendations
Ability to research issues, document outcomes, manage multiple work items, and communicate clearly with cross-functional teams
Associate's degree or Bachelor's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
Experience supporting merchant acquiring, payments, financial services, or fintech operations
Experience with marketplace navigation, dashboard management, or workflow tracking tools
Experience handling credit escalations, application quality control, or exception-based review processes
Certification in sales operations, finance, or a related discipline, or equivalent combination of education, related experience and/or military experience
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM),…