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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Professional Services - Sr Professional I
About your role:
As a Professional Services Consultant, Senior at Fiserv, you will deliver enterprise content management (ECM) solutions that help financial services clients improve business processes and operational outcomes. You will work closely with clients and partner with Program Management, Product Management, Development, and project teams to implement solutions that align to client requirements. Your work is important to successful project delivery, strong client relationships, and effective adoption of Fiserv technology.
What you'll do:
Analyze client business goals, operational needs, and process requirements to define solution scope and recommend implementation approaches
Create client-facing project documentation, including project scope documents, business requirements, gap analyses, test plans, test scripts, and training materials
Facilitate client meetings across the ECM project lifecycle to gather requirements, review progress, and support implementation activities
Configure Nautilus ECM based on documented client requirements, business processes, and operating environments
Deliver workflow processing and product-specific training that supports user adoption and operational readiness
Recommend improvements to client processing workflows and support ongoing use of Nautilus solutions
Partner with project managers and cross-functional teams to meet project milestones, deliverables, and implementation timelines
Identify opportunities for additional professional services or solution modules based on client needs
Experience you'll need to have:
5+ years of experience in professional services, business consulting, banking operations, financial operations, or a related financial services environment
5+ years of experience analyzing business goals, documenting requirements, and translating client needs into configured technology solutions
5+ years of experience facilitating client meetings, producing implementation documentation, and supporting project lifecycle activities
Experience using Microsoft Outlook, Word, Excel, PowerPoint, Visio, OneNote, Project, SharePoint, SQL, or similar business and reporting tools
Bachelor's degree in business, finance, information systems, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
Experience with Nautilus, OnBase, or similar enterprise content management platforms
Experience using Fiserv software solutions in a client-facing or implementation environment
Knowledge of budgeting, profitability, or forecasting processes within a financial institution
Experience developing training materials and facilitating end-user training sessions
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires use of a computer and audio equipment.
Travel: This role requires regular travel (10 - 25%).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this…