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Job Title
VP, Head of PMO- Commerce Hub & MCGS
The Vice President, Head of PMO for Commerce Hub & MCGS leads the end-to-end program management office for Fiserv’s flagship global commerce platform — Commerce Hub (CH) — and its Mastercard Gateway Services (MCGS) integration. This leader is accountable for orchestrating a complex, multi-region, multi-workstream program that unifies gateway, switch, and settlement capabilities into a single global platform, delivering a faster and differentiated client experience across NAMR, EMEA, LATAM, and APAC.
Reporting to the SVP, Global Product Strategy, the Vice President owns the program governance model, the drop-based delivery roadmap, triple-constraint management (scope, schedule, and cost), and the executive reporting rhythm. The role drives disciplined execution through the Product Development Life
Cycle (PDLC) and the Product-Tech Alignment Council (PTAC), partnering across Product, Technology, Regional, Sales, Finance, Legal & Compliance, and network partners (including Mastercard) to deliver on-time global outcomes with velocity, quality, and control.
Program leadership is fundamentally about driving communication for timely decisions — keeping one global team aligned on goals, dependencies, risks, and milestones across regions and functions.
What you will do:
Program Leadership & Governance
Own the program governance model for Commerce Hub & MCGS, establishing and running Global and Regional Steering Committees (SteerCos) with clear decision rights, escalation paths, and cadence.
Lead the program operating rhythm — Regional Executive SteerCo (bi-weekly) and Regional Execution SteerCo (weekly) reporting — using standardized templates across all regions for consistent visibility.
Drive PTAC (Product-Tech Alignment Council) governance for cross-team dependency and duplication review, roadmap sign-off, and stage-gating from Ready-for-Tech into build.
Embed PDLC discipline across the program, ensuring each initiative moves through intake, prioritization, alignment, build, and launch stages with clear gates and accountability.
Serve as the single source of truth for program status, decisions, owners, and follow-through across the global team.
Delivery, Milestones & Triple-Constraint Management
Own the drop-based delivery roadmap (e.g., Drop 0 MVP through subsequent global drops), managing milestone plans, release planning, and go-live readiness across regions.
Manage the triple constraints — scope, schedule, and cost — effectively, controlling scope movement between drops, protecting delivery commitments, and resolving trade-offs transparently.
Drive integrated program planning across horizontal work streams (Commerce Hub core, payments & adapters, checkouts, SDKs, settlement, VAS, CCC, Marketplace/boarding) and regional work streams.
Maintain program-level visibility into critical path, dependencies, gaps, and delivery risk; drive mitigation and compensatory actions to keep the program on track.
Oversee resourcing and hiring status across Product and Technology, partnering with leadership and HR to close staffing gaps that affect delivery.
MCGS & Network Partner Integration
Lead program delivery for Mastercard Gateway Services (MCGS) integration with Commerce Hub, coordinating the joint Fiserv–Mastercard workstreams, milestones, and dependencies.
Manage the network-partner cadence (e.g., Mastercard monthly/MC reviews and preparatory sessions), ensuring alignment on scope,…