Position Title
Sr. Director Commercial Loan Operations
Location
Hicksville, NY 11801
Job Summary
The Senior Director - Commercial Loan Operations is responsible for the overall leadership, strategic direction and execution of the Commercial Loan Operations services that support Flagstar’s $60B commercial, private banking and letter of credit portfolios. The services provided span the lifecycle, including Loan Closing and Booking, Loan Servicing, Collateral and Document Management, Reporting, and Quality Control. The role oversees a diverse portfolio of commercial lending products including C&I, CRE, Syndications and Participations, Builder/Construction Administration, Private Banking, and other specialized lending solutions. Responsible for ensuring operational excellence across the commercial loan lifecycle, the Senior Director will drive continuous improvement of the risk and control environment, strengthen governance frameworks, and ensure compliance with regulatory requirements and internal policies.
This leader partners closely with Commercial Banking, Credit, Risk, Technology, and other key stakeholders to support business objectives while balancing service, risk, and operational efficiency. This leader will drive large-scale operational transformation initiatives, technology modernization, process automation, system conversions, and organizational effectiveness across a complex, high-volume commercial lending portfolio.
Success in the role requires a strong understanding of commercial loan structures, product complexity, operational risk management, and the ability to scale processes and controls to support portfolio growth. The Senior Director is responsible for developing and executing business plans, enhancing operational capabilities, establishing workforce strategies, and ensuring the delivery of high-quality products and services that support the Bank's long-term growth objectives. Equally important is building a trusted and effective working relationship with business partners to drive best-in-class service.
Job Responsibilities:
Executive Leadership & Strategic Direction
Develop and execute the enterprise-wide vision, strategy, and operating model for Commercial Loan Operations in alignment with the Bank's growth objectives, risk appetite, and profitability goals.
Serve as a key executive leader within Commercial Loan Operations, influencing enterprise strategy and contributing to bank-wide initiatives and governance committees.
Partner with Executive Leadership to align operational capabilities with strategic priorities, including portfolio growth, product expansion, and client experience optimization.
Lead organizational readiness efforts supporting mergers, acquisitions, portfolio transfers, and large-scale system conversions and transformation initiatives.
Establish short- and long-term strategic priorities to optimize operational performance, scalability, and service delivery.
Evaluate industry trends, emerging technologies, and regulatory developments to continuously enhance operational effectiveness and competitive positioning. This can include benchmarking performance against peers to identify opportunities to differentiate customer experience.
Commercial Loan Operations Oversight and Management
Provide executive oversight for all Commercial Loan Operations functions, including Commercial & Industrial (C&I) Lending, Commercial Real Estate (CRE), Syndicated Lending, Construction and Builder Finance, Healthcare and Specialty Lending, Loan Boarding and Funding, Loan Servicing, Collateral and Documentation Management, Reporting and Metrics, and Quality Control.
Ensure operational readiness and support for complex lending structures and specialized commercial products across the enterprise.
Establish, monitor, and enforce enterprise service level standards (SLAs), key performance indicators (KPIs), and operational performance objectives.
Drive continuous process improvement, workflow optimization, and…