Position Title
Technology Engineer
Location
Troy, MI 48098
Job Summary
The Technology Engineer is a hands-on technical resource responsible for various backend compute environments including virtualization, operating systems, NAS, backup, certificate management, end-user compute devices, or automation framework. A key focus of this role includes ServiceNow platform administration and development, supporting workflows, ITSM processes, and service delivery optimization. This working technical resources coordinates with cross-functional partners to ensures full lifecycle, compliance, and disaster recovery readiness. This role also owns system documentation, standards, procedures and alignment with FFIEC regulatory guidance. This role works closely with cross-functional teams to ensure infrastructure reliability, audit readiness, and compliance.
Job Responsibilities:
JOB RESPONSIBILITIES
Manage Systems, configurations, and system stability
Technical engineer overseeing backend system administration for hypervisors, NAS, Microsoft systems, certificate management, databases, and Linux operating systems.
Set patching and upgrade schedules for the team, ensuring all systems remain current and out of EOL status.
Approve and review Ansible automation workflows, backup/restore processes (Commvault, RMAN), and configuration baselines.
Provide final oversight on high-risk platform upgrades and migrations.
Compliance and audit
Own overall compliance posture for backend systems, ensuring full adherence to FFIEC guidelines, audit requirements, and IT risk management policies.
Coordinate with internal audit, risk, and compliance teams to deliver accurate evidence and remediation plans.
Drive continuous improvement of compliance processes to reduce audit findings and enhance security posture.
Manage Systems, Configurations, and System Stability
Technical engineer overseeing backend system administration for hypervisors, NAS, Microsoft systems, certificate management, databases, and Linux operating systems.
Set patching and upgrade schedules for the team, ensuring all systems remain current and out of EOL status.
Approve and review Ansible automation workflows, backup/restore processes (Commvault, RMAN), and configuration baselines.
Provide final oversight on high-risk platform upgrades and migrations.
ServiceNow Administration and Platform Management
Serve as the primary ServiceNow Administrator, managing platform configurations, upgrades, and overall instance health.
Design, develop, and maintain workflows, forms, business rules, UI policies, and scripted components (Script Includes, Flow Designer) to support ITSM processes.
Administer and optimize core ServiceNow modules including Incident Management, Change Management, Problem Management, Service Catalog, and CMDB.
Manage user roles, access controls, and group configurations to ensure proper governance and security within the platform.
Coordinate and execute ServiceNow version upgrades, patches, and plugin activations while minimizing service disruption.
Integrate ServiceNow with third-party tools and internal systems to streamline service delivery and operational workflows.
Monitor platform performance, troubleshoot issues, and implement improvements to ensure high availability and reliability.
Support the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules to manage full asset lifecycles, license compliance, software entitlements, and reconciliation, while maintaining accurate CMDB asset records and delivering visibility through reports and dashboards.
Support the Enterprise Architecture (EA) module by maintaining application and technology portfolios, collaborating with architects and stakeholders on roadmaps and technology decisions, and ensuring EA data remains aligned with CMDB and ITAM for a unified view of the technology environment.
Own and maintain the ServiceNow CMDB, ensuring accuracy, completeness, and integrity of Configuration Items (CIs) across all…