Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
Reporting to the Customer Service Team Leader we are looking to add a Logistics Coordinator to our team. In this role, you will be responsible for delivering exceptional service to customers, field engineers, and internal stakeholders. You will play a key role in monitoring logistics operations, managing escalations and pending cases, answering day-to-day logistics queries, and ensuring a seamless customer experience across the UK and Europe.
What a Typical Day Looks Like
Act as the primary point of contact for customers and field engineers regarding parts, logistics, and returns
Provide excellent customer support through phone, email, and chat channels
Monitor carrier performance and proactively manage pending shipments and logistics issues
Resolve customer queries efficiently and manage escalations, involving management when necessary
Monitor customer feedback and identify opportunities to improve service quality and customer satisfaction
Participate in regular team meetings and one-to-one discussions to share feedback and contribute to team success
Collaborate with internal departments to resolve operational issues and improve workflows.
Identify process inefficiencies and support continuous improvement initiatives
Assist with the implementation of new tools, systems, and processes
Ensure quality, consistency, and a customer-focused approach in all interactions
The Experience We're Looking to Add to Our Team
Excellent verbal and written communication skills in English is a must
Previous experience in a customer service, logistics, supply chain, or coordination role
Experience working in a fast-paced, multi-channel contact center or customer support environment is an advantage
Strong interpersonal skills with the ability to build positive relationships with customers and colleagues
Ability to quickly learn and adapt to new systems, tools, and processes
Experience managing multiple priorities and working effectively under pressure
Strong analytical and problem-solving abilities
High attention to detail and accuracy
What You'll Receive for the Great Work You Provide
Continuous training tailored to your role and skill set
Minimum 33 days holidays inclusive of bank holidays per annum
Holiday purchase scheme
Pension and life assurance scheme
Funding, Education, Study and Training scheme – employees can apply for £250/year which aids their development such as gym membership, language classes
Hybrid working
Great team and work environment, a truly international workplace
Supportive and flexible culture
Challenging assignments
Charity of the year and volunteering opportunities in the local community
Employee Assistance Program
Place of work : Warrington
Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)
Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required.
AO16
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Job Category
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss…