Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California in Century City, Panaroma City, and Murrieta, and has recently expanded to Denver, Colorado.
Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!
We are actively hiring a New Patient Navigator to support our Valkyrie Clinical Trials Century City, CA site.
LOCATION: Onsite, Century City, CA
FLSA: Non-Exempt
HOURS: Monday to Friday, Day Shift, 40 hours per week
COMPENSATION: $33 to $43 per hour (depending on experience)
Requirements
Position Summary
The New Patient Navigator is the first point of contact for patients referred to Valkyrie Clinical Trials and for the physician offices that refer them. The role manages the new patient path from referral intake through Cycle 1 Day 1: reaching patients quickly, scheduling initial consults, gathering the medical records the clinical team needs to evaluate trial fit, and handing each enrolled patient to the assigned Clinical Research Coordinator. The Navigator is also the day-to-day administrative contact for referring physicians and their staff, keeping them informed on where their patients stand and making it easy to send patients to Valkyrie.
Two things distinguish this role from a standard intake or scheduling position. Oncology referrals are clinically dense. The Navigator does not determine eligibility, but needs a working command of each patient's diagnosis, stage, and treatment history, along with the protocols open at the site, to know which records matter (pathology, imaging, prior lines of therapy, biomarker results) and to get them to the Principal Investigator complete and on time. A missing or incorrect record in this patient population is a safety issue, not just a paperwork issue. Valkyrie's care model is also white glove. Patients and their families are never routed around or told no when they hit a logistical obstacle, whether that is transportation, lodging, an insurance question, or a records office that won't call back. The Navigator owns the problem until it is solved or in the hands of the right person, and referring physicians get the same level of follow-through.
This is an individual contributor role within Site Operations, reporting to the Director, Patient Navigation and working closely with the Medical Director, Principal Investigators, and the clinical research team. Responsibility for the patient transfers to the CRC at Cycle 1 Day 1. Placement and progression within the role are determined by the Proficiency Level Matrix included with this job description.
All work is performed in accordance with Flourish Research SOPs, policies and procedures, HIPAA and patient privacy requirements, federal regulations, medical ethics, Good Clinical Practice, ICH guidelines, IRB requirements, sponsor protocol…