Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!
Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.
About the Job:
We are actively hiring a Research Concierge to support our Northridge, CA site.
Shift: Monday-Friday day shift (40 hours per week)
Location: Northridge, CA
FLSA Classification: Non-Exempt
Compensation: $27 to $35 per hour (depending on experience)
Requirements
PURPOSE: The Research Concierge serves as the primary bridge between a partner medical practice and the adjacent Flourish Research site. This role is designed to maximize the conversion of established practice patients into qualified clinical trial participants through proactive schedule intelligence, in-practice engagement, warm handoffs to the research team, and ongoing patient education about clinical research.
JOB RELATIONSHIPS:
Reports to: Site Director
Departments Supervised: N/A
ESSENTIAL JOB FUNCTIONS:
Pre-Visit Intelligence & Schedule Scrubbing
Review partner practice clinic schedules weekly (at minimum) in advance of each physician’s clinic day to identify patients who may qualify for active or upcoming trials.
Use EHR crawlers to data-mine the partner practice patient database for qualifying diagnoses, medications, labs, and demographics.
Produce a prioritized candidate list for the practice physicians before each clinic day, flagged by study and qualification rationale.
Maintain and update a tracking log of patients identified, approached, and converted.
In-Practice Patient Engagement
Receive warm handoffs from physicians following in-room introductions to potential study candidates.
Conduct brief, non-coercive study conversations with interested patients in a private setting within the partner practice.
Walk interested patients to the Flourish Research site for a facility tour and/or extended discussion when appropriate.
Represent research participation as a positive, patient-centered opportunity — never as a sales transaction.
Document all patient interactions and disposition in Salesforce.
Prescreening Support
Facilitate limited prescreening activities for patients who express interest, including: vital signs (blood pressure), point-of-care testing, medication history capture, and brief eligibility screening.
Assist patients in completing informed consent for prescreening visits where applicable.
Schedule formal prescreening or screening visits at the Flourish Research site in coordination with the research coordinator team.
Communicate screening outcomes and patient disposition to the recruitment and clinical teams.
Patient Education — Clinical Research Literacy
Serve as a frontline educator on what clinical research is, how trials work, and what participation involves — for patients who are curious, skeptical, or entirely…