Role Overview
We’re hiring an experienced forward deployed engineer to work across the full customer lifecycle, from pre-sales discovery and demos to hands-on customer delivery and long-term solution expansion. This is a senior, customer-facing role within our go-to-market organization, requiring strong domain expertise in industrial automation and the ability to build and deploy working solutions for enterprise customers.
You’ll work directly with customer teams in a forward deployed capacity, turning operational needs into solutions that deliver measurable value. You’ll also identify opportunities to expand across use cases and sites, and bring practical insights from customer deployments back to Product and Engineering.
You’ll be a key technical advisor, hands-on delivery partner, and trusted collaborator to both prospective and existing customers.
Key Responsibilities
Pre-Sales Support
Partner with Account Executives during discovery to understand customer goals and technical environments
Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs)
Help prospects align FlowFuse to their broader industrial and digital transformation goals
Collaborate on pricing proposals and technical responses to RFPs and security reviews
Forward Deployed Customer Delivery
Work alongside customer operations, IT, and OT teams to define a focused use case, delivery scope, milestones, and measurable success criteria
Build and deploy solutions using FlowFuse and Node-RED, connecting industrial data and enterprise systems and developing workflows, integrations, and custom logic where needed
Carry successful demos and proofs of concept into production use, working with customers to test functionality, validate operational results, and meet security and reliability requirements
Take ownership of technical delivery within the agreed scope, communicate progress and blockers, and align changes with the customer and Account Executive
Document solution design, configuration, and custom development; provide training and agree ongoing ownership and support responsibilities with customer teams
Customer Success and Expansion
Guide technical onboarding and help customer teams adopt and extend the solutions delivered
Partner with customers to assess results, resolve blockers, and optimize solution design
Actively explore and surface additional use cases within the customer organization
Facilitate roadmap alignment and strategic planning discussions with technical champions
Deliver ongoing best practices, architecture reviews, and training to ensure long-term success
Partnership with Product and Engineering
Work closely with Product and Engineering to share recurring customer needs, deployment lessons, and reusable components developed in the field
Help evaluate what should become a supported product capability, a repeatable solution, or customer-specific development, with Product owning roadmap priorities and Engineering guiding technical standards
What We’re Looking For
5+ years in Sales Engineering, Solution Engineering, forward deployed engineering, or industrial systems integration
Deep industry expertise in MES, industrial automation, IIoT, smart manufacturing, or related fields
Track record of identifying additional solution opportunities within enterprise accounts
Hands-on experience building and deploying working solutions in customer environments, including integrations, workflow logic, testing, and troubleshooting
Ability to translate an operational problem into a scoped delivery plan and work with customer teams through deployment, validation, and handover
Experience with technologies such as Node-RED, MQTT, OPC-UA, SCADA systems, PLCs, or edge computing
Strong communication skills - comfortable engaging engineers, architects, and executive stakeholders
High degree of initiative and ability to manage customer relationships across the lifecycle
Willingness to travel occasionally for key customer…