People Systems Support Analyst
ABOUT FLUTTER ENTERTAINMENT
Flutter Entertainment is the world’s largest sports betting and iGaming operator with 15.9 million Average Monthly Players worldwide and an annual revenue of $16.4 billion in 2025. We have a portfolio of iconic brands , including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.
Flutter Entertainment is listed on the New York Stock Exchange (NYSE). We’re proud to be recognized by TIME as one of the World’s Best Companies 2025 — a reflection of the passion and commitment of our colleagues across the globe.
Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.
FLUTTER ENTERTAINMENT INDIA
Our office in the heart of Hi-Tech City , Hyderabad, serves as Flutter Entertainment’s Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.
Our Values define us. They are - Build Better Together, Own Every Outcome, Stay Curious and Grow, and Raise the Bar Every day .
They're how we collaborate, grow, lead, and show up for each other every single day.
With ambitious growth plans for the future and the global and local scale to achieve them, we continue to serve our customers and care for our communities with the talent and passion of our colleagues .
OVERVIEW OF THE ROLE
Reporting to the Core HR & Systems Support Owner, this role supports the day-to-day administration, troubleshooting and resolve complex functional and technical issues of the HR Technology systems dealing primarily with Workday HCM solution integrating into the broader Global Operating Model. The position serves as the first point of contact for employee enquiries escalated by the Global Virtual Hub to HR Technology team, administers complex Workday transactional activities, Mass operation management, and supports the continual improvement of Workday HCM processes across a global, multi-country environment.
TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE
Core Product:
• Workday Administration – Serve as primary Workday HCM administrator across modules including Core HCM, Compensation, Absence, Time Tracking, Recruiting, Talent & Performance, and Business Process Configuration
• Configuration Support – Assist with configuration of technical changes within Workday as directed by the Core HR & Systems Support Owner
• Bulk Administration – Administer bulk upload activities via EIB inbound integrations and Org Studio, as escalated by the Global Virtual Hub
• Continuous Improvement – Support initiatives surrounding continual improvement within Workday HCM and its interaction with associated core modules
Leadership & Support:
• Client Service Delivery & Enablement – Serve as escalation point for HR Operations Teams and Provide Workday transactional support and training to the Global Virtual Hub to further build their technical support capability
• Cross-functional Collaboration - Assist People Systems Lead and Product team with system initiatives, cross-functional projects, and coordination across teams, and Ad-Hoc business requirements.
• Knowledge Transfer - Support training and knowledge transfer to team members and stakeholders
Technical Operations:
• Issue Resolution – Troubleshoot and resolve Workday ERP functional issues, technical issues, configuration defects, and system-related challenges
• Stakeholder Liaison – Act as liaison between Global HR Operations and HR Tech Product Teams to meet business needs and support service delivery
• Quality Assurance - Support comprehensive unit testing completion before partnering with Tech Assurance team for system test and UAT
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