Fidelity will not provide immigration sponsorship for this position.
Job Description:
Senior Manager, Business Process Improvement
The Role
In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance. To be successful, you have prior experience planning, managing and executing business changes that improve business performance, customer experience, associate productivity and mitigate operational risk. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions.
This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery
The Expertise and Skills You Bring
Successful candidates will be able to demonstrate and share specific examples of their prior experience, and how it aligns to the expertise and skills listed below:
5+ years' experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
Framing ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities
Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
Supporting business operations teams to generate solutions, plan, and implement changes that improve business performance
Working independently to achieve expected business outcomes and operational excellence
Conducting data analysis including cost benefit analysis, modeling, process mapping, and workflow observation
Experience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automation
Business writing and creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levels
Passion for improving all aspects of our business and removing operational friction
Structured problem-solving grounded in observation, data, and industry-standard improvement methodologies
Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
Curiosity and investigative rigor to explore root causes through observation, data analysis, and stakeholder interviews
Communication that is clear and concise verbally and impactful in written and visual form
Skilled facilitation of large working sessions of cross-functional team members
Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
Adaptability to evolving and sometimes ambiguous business challenges
Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferred
Financial Services / Benefits Outsourcing industries experience, preferred
The Team
Performance Delivery is a center of excellence serving as an operational improvement partner to business leaders — focused on diagnosing problems, mapping processes, and deploying practical solutions within Fidelity's Workplace Investing's (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team's bench strength, standard practices, and career development
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and…