Team Responsibilities
The EU Business Readiness team ensures FNZ Operations is ready for every material change on the EU platforms, including new platform and client launches, platform enhancements and releases, system and data center migrations, and client asset migrations.
The team provides oversight and governance of operational readiness on behalf of EU Operations. It assesses the operational impact of each change and ensures processes, procedures, controls, volumes and resourcing, training and testing are in place before go-live, so that change lands with minimal disruption to Operations, clients and end customers.
Business Readiness is the link between client, project, delivery, Solution Consulting, Production Support and Risk teams and the EU Operations functions, including Dealing & Confirms, Corporate Actions & Income, Static Data & Pricing, Transfers, Cash & Settlements, Asset & Cash Reconciliations, Regulatory & Customer Reporting and RPA/Transformations.
The team is part of FNZ's change management framework and internal release approval process. It applies the EU readiness toolkit (Business Readiness Implementation Plan, Business Change Report, impact analysis, Operations handovers and non-standard process review) and provides the Operations readiness position to release boards. It works alongside Operations Process Owners and SMEs, who remain accountable for their processes and for following up Operations-related bugs and stories.
Purpose of Role
This role ensures EU Operations is ready for each assigned release, launch and migration, and that readiness is planned early, evidenced and signed off before go-live rather than assumed. The role engages Operations Process Owners, SMEs and Heads of Function to understand and agree the operational impact of change, coordinates handovers, Operational Acceptance Testing (OAT) and Operations signoffs, and represents the Operations readiness position with project, delivery and client teams.
The role provides clear, consistent management information to the Operations Directors and Business Readiness leadership, escalates risks, issues and caveats in good time, and maintains an audit trail showing that all required readiness steps have been completed.
Key Responsibilities
Monitoring Progress & Reporting
Track the readiness status of all assigned releases, launches and migrations from early project planning through to release and hypercare, using the Business Readiness tracker, Confluence and Jira.
Set up and manage Operations release signoffs in Ruleguard ("Business Readiness platform launch") and Business Change Report (BCR) sign-offs in Confluence, following up with teams ahead of agreed deadlines.
Produce the Operations Readiness Release Report and Ruleguard extract for each release, summarising sign-off status, open items and the path to green for the Operations Directors and release approvers.
Maintain the EU Business Readiness SharePoint (client readiness status, Operations attestations and release caveats) as the single source of readiness evidence.
Ensure the core tracking document is reviewed regularly and always kept up to date.
Operational Readiness & Release Governance
Assess the operational impact of each change with project and Solution Consulting teams, and ensure scope is defined, agreed with Operations and documented.
Ensure all Operations-impacting stories are handed over to the relevant teams through documented walkthroughs, with impacts on procedures, controls, SLAs/KPIs, EUC, RPA and SQL queries reviewed.
Identify non-standard processes and manual workarounds, ensuring they are documented, risk-assessed and reviewed through the appropriate controls before go-live.
Coordinate operational volume and resourcing assessments for launches and migrations so that capacity is confirmed in advance.
For migrations, support agreement of the migration approach, cutover scenarios and treatment of in-flight activity with the client, the FNZ Data Migration team and the…