Telehealth Triage Nurse (Remote)
Fonemed is recruiting remote Registered Nurses to join our team! We are looking for experienced and dependable Registered Nurse who are dedicated to providing quality nursing care to patients. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today!
With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today!
Position Overview
Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns.
Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded.
Role Responsibilities
Provide telephone triage and advice to callers to assist them in making timely medical decisions
Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
Promptly complete confidential medical records as per company documentation standards
Provide clear and concise information and direction during patient encounters
Shifts and Scheduling
Fonemed is a 24/7 operation, meaning shifts can include days, evenings, overnights, weekends and holidays, with staggering starting times for operational needs
Expectations of Nurse
Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended)
Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired headset and high-speed internet)
Participation (via telephone or video) in staff meetings
Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements
Provide patients your dedicated, undivided attention during your calls
Qualifications and Experience
Completion of a recognized Nursing program
Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
An active license in CA is required, along with active license in your home state.
Active RN license in the following states would be considered an asset: AK, PA, NY, OR and WA
Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request
Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset
Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset
Strong communication skills
Strong clinical assessment skills
Strong computer skills within a Windows environment and keyboarding ability
Bilingual English/Spanish or another language will be considered an asset
Why Work With US:
Competitive hourly pay, with shift differentials for overnight and weekend hours
Company reimbursement for licensure costs
A comprehensive training and orientation program with a supportive team of co-workers and managers
A friendly and collaborative work environment from a company who values our employees
Recognition of employee achievements and milestones
We thank all…