Digital Systems and AI Manager
Reporting to: Director of Finance & Operations
Salary: £40,000 - £47,000 (dependent on experience)
Contract: Full-time, permanent
Location: Hybrid - London based with 3 days in the office per week. Termly inter-regional travel to Manchester and Birmingham offices.
At FBB, strong relationships make our work with young people possible. Behind those relationships, our staff need reliable systems, useful information and technology that makes their working lives easier.
As we grow, we want to strengthen our core digital systems and build a thoughtful, practical approach to AI. We are looking for a proactive, organised Digital Systems and AI Manager to bring these priorities together. You will improve the tools we use every day, including our CRM, and help us find where AI can make a meaningful difference across fundraising, operations, communications and programme delivery.
You will be someone who enjoys getting to know people, understanding how they work and finding practical ways to make things better. You will be ambitious about what technology can help us achieve, patient when supporting colleagues and keen to learn alongside them. You will care about FBB’s work with young people and understand how your skills can help our people do their best work for them.
Before you skim the job description, please remember you don’t have to tick all the boxes for the role to apply. We all experience a bit of imposter syndrome, including the staff here at Football Beyond Borders. If this role pulls you and you believe you could make a difference then apply anyway or reach out to us to discuss more!
Who are we?
Check out this short video!
Football Beyond Borders is an education charity supporting young people to thrive in school through their passion for football. Established in 2014, we now work with 3000 students across 130 secondary school programmes in Greater Manchester, Birmingham, Liverpool, Lancashire, Yorkshire, London, Kent and Essex. Alongside this, we have built strong partnerships with brands such as Nike.
Young people are at the heart of everything we do. Their experiences shape our decisions, our programmes and our partnerships. We’re working in a system that too often limits their potential, and we know that making a difference means working hard and differently. FBB can be fast-paced and intensive at times, so our working culture and the support we give our staff matter.
We place relationships at the heart of our work. That applies to our colleagues as much as our young people. We don’t believe work should be the thing you dread on a Sunday evening. If you’re keen to throw yourself into new environments and develop meaningful relationships with people from all walks of life, FBB could be the workplace for you.
We’re also BIG on learning. We make space for reflection, collaboration and development, with opportunities to learn from colleagues across Brand, Comms, Operations, Culture and Programmes, as well as access external training.
Your first six months
You will spend time understanding how our teams work and where technology can make the biggest difference. Your initial priorities will be to:
Build a clear AI roadmap: identify useful opportunities with teams, agree priorities and evaluate initial pilots.
Deliver priority Salesforce improvements: work with the teams using it to identify and address their most important needs.
Strengthen everyday IT arrangements: review support routes, equipment processes and recurring issues with Agilis, and put agreed improvements into practice.
Build staff confidence: introduce practical training, guidance and support, and gather feedback to understand what is helping.
Key responsibilities
You will work closely with teams across the organisation to identify needs, design solutions and embed systems and ways of working that grow with FBB.
Digital systems and data
Lead all updates, changes and improvements to Salesforce, making sure changes are planned, tested,…