About Us
This organisation operates in retail, with a focus on vitamins, supplements and health-oriented products that support customers in making informed choices about everyday wellbeing. Its business spans customer engagement, product discovery, purchasing, fulfilment and ongoing service, creating a technology environment where dependable platforms and useful information directly influence commercial performance.
Across its retail operations, the organisation must connect digital channels, physical locations, merchandising, supply activities and corporate functions into a consistent experience. Technology leadership will therefore help strengthen operational resilience, improve the quality and accessibility of data, and support responsible growth in a market where customer trust, convenience and product knowledge are essential.
Based in Austin, Texas, the organisation offers a broad enterprise setting for an experienced information executive to shape the systems, capabilities and operating disciplines that enable effective health-focused retail at scale.
Job Description
The Chief Information Officer will define and lead the technology and information agenda for a multi-channel retail business serving customers across the vitamins, supplements and health products market. This executive will connect technology investment to revenue growth, customer experience, operational efficiency and risk management, ensuring that strategic priorities produce measurable business results.
Success will require a balanced approach: modernising capabilities while protecting the reliability of essential retail services. The role will oversee the evolution of digital commerce, store and customer platforms, enterprise applications, data services, infrastructure and security, with accountability for how these capabilities work together across the organisation.
Working closely with executive stakeholders, the CIO will establish investment priorities, strengthen governance and create a clear view of the technology portfolio. The position will bring commercial discipline to transformation, improve decision-making through trusted information, and ensure that delivery teams are focused on outcomes rather than activity alone.
Leadership scope will include the technology operating model, enterprise architecture, cybersecurity, privacy, resilience, service management and talent development. The successful candidate will bring clarity to complex decisions, build confidence with senior stakeholders and create an accountable function capable of delivering both near-term performance and long-term capability.
Located in Austin, Texas, this opportunity suits a pragmatic and influential technology leader who can operate at enterprise level while maintaining an informed view of customer journeys, retail operations and the systems that support them.
Key Responsibilities
Set an enterprise technology and information strategy that clearly supports commercial priorities, customer needs and operational goals.
Translate strategic objectives into a sequenced roadmap covering commerce, stores, customer engagement, data, infrastructure and corporate systems.
Direct portfolio governance, investment planning and benefits measurement so major initiatives receive appropriate scrutiny and executive sponsorship.
Improve the reliability, scalability and usability of platforms that support digital channels, retail operations, fulfilment and internal services.
Advance data and information capabilities that give leaders timely, trusted insight into customers, products, performance and risk.
Strengthen cybersecurity, privacy, identity, resilience and continuity practices in line with the organisation’s risk profile and operating requirements.
Establish a technology operating model with clear accountability, service standards, architecture principles and decision rights.
Partner with commercial and operational leaders to identify practical applications for automation, analytics and…