[vc_row][vc_column][us_post_title tag="h1" css="defaultmargin-bottom0"][us_separator size="small"][vc_column_text] About Foundation 2 Crisis Services Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa.
We operate a 24/7 crisis center, including phone, text, and chat services.
We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more.
We have been saving lives for over 50 years.
Join our team today!
Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year.
You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.
Overview of the role The Follow-Up Specialist provides ongoing, compassionate, timely follow-up support to individuals following initial contact with the 988 Suicide & Crisis Lifeline.
This role focuses on promoting safety, emotional well-being, and connection to ongoing resources through scheduled follow-up calls, suicide risk assessment, and supportive engagement.
When not completing follow-up activities, the Follow-Up Specialist provides direct crisis intervention and support by answering incoming contacts on the crisis lines.
The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.
Shifts available Tuesday-Saturday, 12-8pm; $1,500 Sign-on Bonus Sunday-Thursday, 12-8pm; $1,500 Sign-on Bonus Benefits Starting wage: $20.
50/hour The Crisis Center offers shift differentials on top of your hourly wage: 1st/Day Shift (8am - 3pm) Saturday & Sunday: $0.
75/hour 2nd/Evening Shift (3pm - 10pm) Mon-Thurs: $0.
50/hour Friday & Saturday: $5.
00/hour Sunday: $0.
75/hour 3rd/Overnight Shift (10pm - 8am) Sun-Thurs: $1.
00/hour Friday & Saturday: $5.
00/hour Who you are Client-centered.
You are dedicated and passionate about working with individuals in crisis.
You know it is an honor to be trusted to support people at their most vulnerable.
Compassionate.
You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
Quick Thinking.
You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
Organized.
You possess strong organizational skills and can oversee daily responsibilities.
Skilled Communicator.
Your words matter to individuals in crisis.
You are a strong communicator and can convey important information clearly and compassionately.
Resilient.
You can stay grounded and present through difficult or high-stakes moments, and you know how to draw on your team and your own coping tools to sustain the work over time.
What you’ll do Conduct follow up calls for all assigned clients within designated timeframes and provide care coordination by offering support, assistance, and referral information to connect clients to long term mental health services.
Provide crisis intervention, emotional support, and resource connection by answering incoming contacts on the crisis lines when not engaged in scheduled follow-up activities.
Screen every contact for suicide risk and other safety concerns, and respond calmly to crisis situations that may include suicidal thoughts, self-harm, or disclosures of abuse, violence, or trauma, following Foundation 2’s crisis intervention protocols.
Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
Document each contact to ensure quality record keeping.
What you need Live in Iowa, Illinois, or Wisconsin.
Bachelor’s degree in…