[vc_row][vc_column][us_post_title tag="h1" css="defaultmargin-bottom0"][us_separator size="small"][vc_column_text]About Foundation 2 Crisis Services Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa.
We operate a 24/7 crisis center, including phone, text, and chat services.
We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more.
We have been saving lives for over 50 years.
Join our team today!
Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year.
You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.
Overview of the role Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines.
Attend initial training (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
Document each phone, text, and chat contact to ensure quality record keeping.
The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa, Wisconsin, or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.
The Crisis Counselor Hybrid (Phone, Chat & Text) position provides immediate support to individuals in crisis through phone, chat, and text services.
Hybrid Crisis Counselors are trained to provide crisis intervention across all three communication modalities and adapt to the needs of the service throughout their shift.
While counselors are responsible for supporting individuals through chat and text, applicants should expect that the majority of their work will involve answering incoming crisis calls.
Successful candidates will be comfortable in transitioning between communication modalities while providing timely, compassionate support.
Many of the contacts you’ll answer involve individuals experiencing suicidal ideation, self-harm, or the aftermath of trauma, violence, or abuse.
You won’t take these alone; a Supervisor is available for in-the-moment consultation and support, especially during high-risk calls.
Shifts Available Friday & Saturday, 10p-8a $500 Sign-on Bonus Benefits This position starts at $20.
00/hour The Crisis Center offers shift differentials on top of your hourly wage: 1st/Day Shift (8am - 3pm) Saturday & Sunday: $0.
75/hour 2nd/Evening Shift (3pm - 10pm) Mon-Thurs: $0.
50/hour Friday & Saturday: $5.
00/hour Sunday: $0.
75/hour 3rd/Overnight Shift (10pm - 8am) Sun-Thurs: $1.
00/hour Friday & Saturday: $5.
00/hour Quarterly wellness benefit reimbursements to support a sense of wellbeing.
Go to sleep at night knowing that work you did matters.
Foundation 2 Crisis Services staff save lives every day.
Who you are Client-centered.
You are dedicated and passionate about working with individuals in crisis.
You know it is an honor to be trusted to support people at their most vulnerable.
Compassionate.
You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
Quick Thinking.
You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
Skilled Communicator.
Your words matter to individuals in crisis.
You are a strong communicator and can convey important information clearly and compassionately.
Resilient.
You can stay grounded and present through difficult or high-stakes moments, and you know how to draw on your team and your own coping tools to sustain the work over time.
What you’ll do Provide real-time, compassionate, non-judgmental crisis support to clients through our cloud-based phone…