About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When Legends Come To Life
Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.
The Role of the Reservations Supervisor
The Reservations Supervisor assists the Reservations Manager in supervising and managing the staff during their respective shift. Assists in overseeing the Reservations daily operations and standard compliance which includes ensuring all agents to conduct the required tasks. Responsible for supporting the total revenue management efforts throughout the resort. Works directly with the Reservations Manager and covers in their absence. Ensures all policies and procedures are being followed throughout the department. Ability to perform all roles within the Reservations
Key Functions
Process group turnovers, including creating group files, sending introduction letters, setting up rate codes, setting up package codes, verifying cut-off dates, and reviewing room block and rate information.
Maintain Group Reservations email inboxes and respond to client correspondence in a timely and professional manner.
Communicate group activity, pickup, attrition, and contractual guidelines with Group Contacts, Conference Services Managers, and Sales Managers.
Build web-link blocks and monitor availability and cut-off dates.
Review Group Resumes and ensure all required actions are completed.
Enter and maintain group rooming lists, updates, and changes.
Run and review daily group reports, including transaction reports, booking recaps, cut-off reports, and group no-show reports.
Process rooming lists within established timelines and provide confirmation details and room block reports to appropriate contacts.
Coordinate group billing and routing information and provide Accounting with pertinent group details.
Communicate group activity to Revenue Management to support yield and inventory decisions.
Monitor block inventory and cut-off dates and prepare weekly pickup reports.
Ensure group rates, deposits, cancellation policies, and confirmation information are accurately established.
Communicate VIP, Special Attention, arrival/departure, and billing information to the…