OVERVIEW OF THE COMPANY
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
JOB DESCRIPTION
The FOX direct-to-consumer (DTC) platform FOX One is a new, forward-looking initiative within Tubi Media Group that brings FOX’s unparalleled content portfolio—news, sports, and entertainment—directly to consumers via an innovative subscription streaming service.
Driven by a highly experienced leadership team with extensive backgrounds at the intersections of media, technology, streaming, and content—and built with the full support of Fox Corporation—this venture combines entrepreneurial energy with deep media expertise.
Our vision is to create a unified, modern viewing experience that puts the consumer first—seamlessly integrating live and on-demand content across platforms.
At the intersection of cutting-edge technology and trusted storytelling, this is an opportunity to shape the future of streaming at one of the most pivotal moments in media. We’re assembling a world-class team to deliver on that vision—and we’re just getting started.
ABOUT THE ROLE
We are looking for a Manager, Technical Operations – LATAM to implement, configure, and optimize the Business Operations technology ecosystem for the Latin American market. Operating within the standards and frameworks established by Technical Operations leadership, you will ensure that Care and other systems are effectively deployed, localized, tested, and optimized to deliver a high-quality customer experience for LATAM audiences.
In this role, you will bridge AI, Business Operations, Engineering, Commerce, Contact Center teams, and external partners to lead cross-functional initiatives and continuously improve our customer care technology ecosystem, including AI-powered virtual agents. You will help ensure that language, regulatory, cultural, and market-specific requirements are appropriately reflected across systems, workflows, and customer experiences.
You are a strategic and analytical thinker who uses data, performance metrics, and a clear understanding of operational dependencies to inform recommendations. You are comfortable navigating complex, cross-functional environments and digging into the details through testing, monitoring, documentation, and issue resolution. You bring a proactive, solutions-oriented approach, communicate technical concepts clearly to both technical and non-technical stakeholders, and are passionate about improving the customer experience.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Oversee system enhancements, integrations, and configuration updates for the LATAM market while operating within standards and frameworks established by Technical Operations leadership
Localize customer care systems, content, processes, and experiences to meet LATAM market needs
Partner with Technical Operations teams to maintain alignment across regions and support platform-wide standards
Identify and surface LATAM-specific needs, gaps, performance trends, and opportunities to inform broader technical and operational roadmaps
Own testing, quality assurance, and release validation for the market, including system changes, feature rollouts, integrations, and configuration updates
Conduct ongoing operational QA to maintain system integrity, data accuracy, and a high-quality market-specific customer experience
Drive testing and optimization of AI-powered solutions, including virtual agents
Monitor performance metrics and support workflows to identify issues, opportunities, and enhancements
Serve as a primary technology point of contact for LATAM business stakeholders
Collaborate with Information Security…