OVERVIEW OF THE COMPANY
JOB DESCRIPTION
Fox is seeking a highly technical Senior Operations Manager to lead the evolution of customer billing, subscription, and payment experiences across FOX ONE’s digital ecosystem. This role sits at the intersection of CRM Marketing, subscription lifecycle management, payments, and customer communications—requiring both strong product ownership and a deep technical foundation.
The ideal candidate brings hands-on engineering experience and a strong understanding of modern payment architectures, APIs, and distributed system integrations. You will partner closely with engineering, data, legal, and marketing teams to design and optimize secure, scalable payment, subscription, and transactional communication solutions that support acquisition, retention, and monetization across web, mobile, and connected TV platforms.
Our ecosystem includes PCI-compliant payment processing integrated with CRM platforms, subscription management systems, and communication tools, supporting recurring billing, promotions, and compliant customer messaging across multiple regions.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Own and prioritize the product backlog for subscription billing, payment processing, and CRM-driven monetization and communication initiatives
Translate marketing, legal, and business requirements into detailed technical user stories, acceptance criteria, and system-level specifications
Collaborate with engineering on architecture, API design, and technical trade-offs across payment, CRM, and messaging systems
Lead Agile ceremonies including sprint planning, backlog grooming, and roadmap execution
Drive integrations with payment gateways, subscription platforms, transactional email providers, fraud tools, and third-party marketing technologies
Design and optimize end-to-end subscription and billing communication flows, including signup confirmations, receipts, renewals, payment failures, retries, refunds, and cancellations
Ensure all payment and customer communication workflows meet PCI-DSS, CAN-SPAM, CASL (as applicable), and state-level regulatory requirements (e.g., California Auto-Renewal Law, CCPA/CPRA)
Partner with CRM Marketing to enable personalized, event-driven transactional email and in-app messaging experiences
Monitor and improve key KPIs across payments and communications (conversion, deliverability, open rates, authorization rates, churn, retries, and chargebacks)
Identify and mitigate technical and compliance risks early, proactively driving resolution
Support product launches, experimentation (A/B testing), and continuous optimization of the subscriber lifecycle and communication strategy
Own processor and partner integrations, improving delivery efficiency through better sequencing, parallelization, and reduced rework
WHAT YOU WILL NEED
Typically, 8+ years of experience as an Operations Manager, Technical Product Owner, Product Manager, or similar role in a digital or subscription-based business
3–5+ years of hands-on software engineering experience (backend or full-stack preferred)
3+ years of experience working with payment gateways, subscription billing platforms, and/or transactional messaging systems
Subscription lifecycle management (trial, conversion, renewal, churn, win-back)
Payment processing flows (authorization, capture, settlement, retries, refunds)
Transactional email systems (e.g., SendGrid, Amazon SES, Braze) and event-driven communication architectures
RESTful APIs, event-driven systems, and microservices architecture
Tokenization, encryption, and secure data handling
PCI-DSS compliance and card-not-present transactions
BI Monitoring detection tools and risk mitigation management
Familiarity with CAN-SPAM, CASL, and email compliance best practices
Working knowledge of state-level regulations impacting subscriptions and communications (e.g., California Auto-Renewal Law, CCPA/CPRA, and similar consumer protection laws)
Understanding of consent, opt-in/opt-out, and disclosure…