Repair Technician –
RMA Repair Center
1. Position Summary
The Repair Technician is responsible for diagnosing, troubleshooting, repairing, and validating defective AI server systems, electronic assemblies, and components received through the Return Merchandise Authorization (RMA) process.
This position supports the RMA Repair Center by ensuring that returned products are efficiently repaired, thoroughly tested, and restored to customer-ready condition while meeting quality, reliability, and turnaround time requirements.
The Repair Technician works closely with Quality Engineering, Failure Analysis Engineering, Test Engineering, Manufacturing Engineering, and RMA Operations teams to identify failure modes, implement effective repair solutions, and drive continuous improvement in repair processes.
2. Key Responsibilities
RMA Troubleshooting and Repair
Perform diagnostics, troubleshooting, and repair of defective AI server systems, server motherboards, electronic assemblies, and related components.
Identify hardware failures involving CPUs, GPUs, memory modules, PCIe devices, power supplies, networking components, and storage devices.
Execute component-level and board-level repairs using appropriate tools, equipment, and established repair procedures.
Perform rework and replacement of defective electronic components, connectors, cables, and assemblies.
Troubleshoot server power-up failures, boot issues, hardware communication errors, and system performance abnormalities.
Follow approved repair instructions, engineering specifications, and standard operating procedures.
Testing and Product Validation Perform functional testing, diagnostic testing, and verification of repaired products.
Execute server-level validation using approved test programs, diagnostic tools, and test equipment.
Verify repaired systems meet electrical, functional, and performance requirements before release.
Ensure repaired products pass required testing before being returned to inventory or shipped to customers.
Failure Analysis and Quality Support Document failure symptoms, diagnostic findings, root cause information, and repair actions.
Collaborate with Failure Analysis and Quality Engineering teams to identify recurring defects and failure trends.
Provide technical feedback regarding product failures, repair challenges, and potential process improvements.
Support corrective and preventive action activities (CAPA) and continuous improvement initiatives.
Maintain accurate repair records and traceability of replaced components.
RMA Operations, Continuous Improvement and Process Compliance Ensure repair activities meet defined quality standards and RMA turnaround time targets.
Maintain proper handling of customer products, sensitive electronic components, and ESD-controlled materials.
Follow ESD, safety, product security, and data protection requirements.
Ensure repaired products are properly labeled, documented, and released according to established procedures.
Identify opportunities to improve repair yield, repair turnaround time, and technician productivity.
Participate in process improvement initiatives to reduce repeat failures and unnecessary component replacements.
Support the development and improvement of repair procedures, troubleshooting guides, and work instructions.
Share technical knowledge and best practices with other repair technicians.
3. Required Qualifications Technical diploma, associate degree, or equivalent experience in Electronics, Electrical Engineering, Mechatronics, or a related technical field.
1–3 years of experience in electronics troubleshooting, repair, or testing in a high-tech manufacturing or electronics repair environment.
Experience repairing electronic circuit boards, server systems, or complex electronic assemblies.
Knowledge of electronic components, circuit fundamentals, and hardware troubleshooting techniques.
Ability to read electrical schematics, wiring diagrams, and technical documentation.
Experience using…