About The Role
Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills?
Join Foxtons in Watford as a Trainee Customer Resolutions Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants.
Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience.
You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.
What you’ll be doing:
Providing excellent customer service to tenants and landlords throughout the tenancy journey
Supporting with day-to-day administration and coordination of property matters
Learning how to handle queries, resolve issues, and keep customers informed
Assisting with maintenance requests and liaising with contractors
Working closely with our local offices and specialist teams
Building your knowledge of property processes, systems, and legislation
We offer:
Salary: £26,000 - £30,000 per annum, depending on experience
Hybrid working: Flexibility to work from home once fully trained
Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
Career Progression: Regular reviews and clear progression opportunities
Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
Volunteering: One paid day per year to support a cause you care about
Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
Team Events: Christmas Party, Summer Sports Day, and regular socials
Family Support: Enhanced parental leave and family-friendly policies
Pension Scheme: Contributory pension to support your future
About You
You will need:
A
passion for customer service and helping people
Strong
organisational and administrative skills
Excellent
attention to detail
A
proactive, positive attitude with the willingness to learn
Good
problem-solving skills
No previous property management experience is
required.
Full training and ongoing support will be provided from day one. While
experience in a customer service or administrative role is beneficial, it’s not
essential.
What matters most is your motivation, your mindset, and
your ambition to succeed. Bring that, and we’ll provide everything you need to
build a successful career at Foxtons.
About The Company
As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
INDHP
* TwentyCI data,…