Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.
Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.
WHY WORK WITH US
Mission-driven nonprofit organization
Competitive compensation and comprehensive benefits
Meaningful work that positively impacts the lives of older adults every day
Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
Supportive, team-oriented environment
Opportunities for professional growth and development
Collaborative leadership focused on enhancing the employee experience
POSITION SUMMARY
As a Care Coordinator, you will lead day-to-day care coordination to ensure consistent, person-centered care for Memory Care residents at Frank Residences. Reporting to the Director of Memory Care, you will support the Health & Wellness team by modeling dementia care best practices, reinforcing staff training, and partnering with residents, families, and staff to address care needs and support quality outcomes. This role also supports clinical and administrative operations, including appointment coordination, provider follow-up, and compliant documentation practices.
KEY RESPONSIBILITIES
• Lead by example with a hands-on approach that promotes teamwork, resident dignity, and memory care best practices.
• Reinforce adherence to care-related policies, procedures, and resident rights requirements.
• Maintain confidentiality of resident, employee, and community information in accordance with HIPAA and organizational policies.
• Assist with incident reporting and follow-up documentation in compliance with community policies and regulatory requirements.
• Coordinate and monitor daily Resident Service Partner (RSP) workflow to support timely completion of assignments and consistent resident care.
• Communicate barriers, concerns, or performance issues to Health & Wellness leadership.
• Follow communication and documentation standards to ensure continuity of care and timely follow-up.
• Assist with staffing coordination and schedule adjustments to support safe resident coverage.
• Coordinate onboarding and orientation for non-employee home care agency staff and ensure required documentation is complete and compliant.
• Provide onboarding, in-service training, and coaching for memory care staff and private caregivers.
• Support residents with activities of daily living (ADLs), cueing, redirection, monitoring, and engagement to promote comfort, dignity, and safety.
• Collaborate with Life Enrichment staff to support memory care programming and meaningful resident engagement.
• Observe residents for changes in condition, mood, or functional ability and promptly report concerns to leadership.
• Participate in resident care plan meetings and contribute observations, behavioral trends, and service recommendations.
• Communicate respectfully with residents, families, and staff regarding care needs and concerns; escalate high-risk situations appropriately.
• Provide administrative and operational support to the Unit Coordinator and Director of Memory Care as needed.
• Utilize dementia-informed approaches to redirect behaviors and support person-centered care strategies.
• Document resident services provided,…