POSITION SUMMARY
The Telecommunicator serves as a critical link between the public, public-safety agencies, and emergency responders throughout Franklin County.
Telecommunicators receive, prioritize, process, and disseminate emergency and non-emergency information and requests for service involving law enforcement, fire service, emergency medical services, emergency management, public works, utilities, animal control, and other agencies or services as assigned.
Duties include answering and processing 911 and administrative telephone calls; operating public-safety radio systems; dispatching and coordinating emergency responders; monitoring radio, telephone, camera, computer, and other communications systems; documenting incidents and responder activity; and processing information received from local, State, and Federal agencies.
Telecommunicators are expected to maintain situational awareness, exercise sound judgment, communicate clearly and professionally, accurately document information, maintain confidentiality, and comply with OEMC policies, procedures, protocols, and applicable laws and regulations.
This position operates in a 24-hour public-safety environment. Employees may be required to work days, evenings, overnight shifts, weekends, holidays, optional overtime, mandatory overtime and during emergencies or periods of increased operational activity.
FULL-TIME COMPENSATION
Starting Base Salary: $39,390.96 annually
Paid Lunch Periods & 14 Paid Holidays: $6,932.04 annually
Total Starting Annual Compensation: $46,323.00
Additional compensation may be available when applicable under Franklin County policies, collective bargaining agreements, or applicable law, including overtime and other authorized compensation.
FULL-TIME BENEFITS
Full-time employees are eligible for a benefits package that includes:
Health insurance
Dental insurance
Life insurance
Illinois Municipal Retirement Fund (IMRF) participation
$600 annual clothing allowance
Paid holidays
Paid lunch periods
Training and professional-development opportunities
Career advancement opportunities
Eligibility, employee contributions, coverage levels, leave benefits, and other terms and conditions of employment are governed by applicable Franklin County policies, benefit plans, collective bargaining agreements, and applicable law.
PART-TIME EMPLOYMENT
Applicants may also apply for part-time Telecommunicator positions by indicating their interest in part-time employment on the application.
Starting Pay: $18.00 per hour
Schedule: PRN / as needed
Part-time employees may be scheduled based upon operational and staffing needs. Benefits and other compensation, if applicable, are governed by Franklin County policy, applicable agreements, and law.
WORK ENVIRONMENT & ESSENTIAL FUNCTIONS
The position requires the ability to perform effectively in a fast-paced public-safety communications environment and to manage multiple tasks and sources of information simultaneously.
Essential duties may include prolonged periods of sitting; continuous use of computers, telephone and radio equipment; listening to and understanding multiple communications sources; accurately entering information into computer systems; communicating clearly by telephone and radio; and maintaining concentration and professional composure during emergency, stressful, or emotionally difficult situations.
Franklin County provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
APPLICATION & SELECTION PROCESS
Thank you for your interest in serving as a 911 Telecommunicator with the Franklin County Office of Emergency Management & Communications (OEMC).
911 telecommunications is a demanding and rewarding public-safety profession. Our hiring process is designed to identify candidates who demonstrate the abilities, judgment, professionalism, adaptability, and willingness to learn necessary to succeed in a modern 911 Communications Center.
Prior 911 or public-safety…