The primary responsibilities of the Operations Manager II involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Operations Manager II will implement bank policy, procedures, and security measures to protect the customer and Bank from losses and assure all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Operations Manager II will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Operations Manager II will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.
Why Fremont Bank?
Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.
We offer:
A people-first culture grounded in inclusion and excellence
Deep community involvement and local reinvestment
A mission-driven workplace where values and performance go hand in hand
The Fremont Bank Way
Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
No-Compromise Approach — we help clients get to "yes"
Core Values: Go above and beyond for clients
Foster a supportive and empowering environment for associates
Deeply invest in the well-being of our local community
Key Responsibilities
Leads and coaches all Associates to Fremont Bank service and sales protocols
Supervises and coordinates Associate schedules to ensure customer needs are met and all policies & procedures are followed
Directly manages all operations positions, including Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors
Responsible for hiring, training, performance management and annual performance appraisals for all operations positions
Provide Six Diamond Experience with each client interaction: excellence in customer service
Be friendly and courteous and always exhibit a professional attitude and appearance
Consistently balances cash drawer and vault cash accurately while maintaining neat and organized workstations/desks
Maintains teller and branch cash limits and coordinates cash shipments to ensure cash supply is adequate for individual branch needs based on legal requirements and business demand
Accurately completes and submits branch reports, certifications, and audits in a timely manner
Ongoing training of associates in customer service, banking procedures and regulatory requirements
Assists Branch Manager and Branch Administrator with other duties and assignments as requested
Perform teller transactions daily
Attends meetings and training workshops
Performs other duties and projects as assigned
Responsible for participating in client relationship deepening
Responsible for achieving individual and branch sales objectives
Maintain a flexible work schedule, to include weekends and late evening hours
Qualifications & Skills
Two plus years of banking experience with previous operations, sales, new accounts, and teller experience
Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority
Minimum one-year prior experience in a supervisory role
Must be knowledgeable in all areas of branch operations, banking regulations and security
Previous sales and customer service experience required
The ability to read bank statements as required
Excellent verbal, written, and math skills required
A general understanding of goals setting, and staff development techniques is required
Extensive knowledge of every…