As Global Salesforce Business Analyst & Admin - Sales, you are responsible for analyzing, shaping, documenting, and supporting the implementation of business requirements for the Sales stream within the global Customer Engagement ecosystem (CRM), with a strong focus on Salesforce Life Sciences Cloud and Sales Cloud.
You act as the key interface between Sales stakeholders, Product Owners, technical teams, and regional or local CRM specialists. The role combines strong Business Analysis capabilities with hands-on Salesforce configuration knowledge. You translate business needs into clear, testable user stories and solution concepts and can independently implement approved no-code and low-code changes within the applicable governance framework.
Your focus is on scalable, harmonized, and user-centered Sales solutions. You ensure that global processes can be adopted effectively across regions while enabling appropriate localization for market-specific commercial, operational, and regulatory requirements. You contribute functional and technical expertise across person account management, customer segmentation and targeting, territory alignment, activity and interaction management, opportunity management, account planning, visit planning and execution, consent-aware engagement, automation, data quality, reporting, and related integrations.
Main Responsibilities:
1. Business Analysis and Requirements Engineering
· Lead workshops, interviews, process mapping, and refinement sessions with global and local Sales and Commercial Excellence stakeholders.
· Analyze processes, user needs, pain points, dependencies, risks, and business value, translating them into clear, testable, and traceable requirements, user stories, acceptance criteria, process flows, business rules, and data requirements.
· Challenge demands and identify opportunities to standardize, simplify, reuse, or automate through existing Salesforce capabilities in line with platform strategy and scope.
· Maintain and document the Sales backlog and decisions in JIRA and Confluence, supporting Product Owner prioritization based on value, urgency, risk, effort, dependencies, and strategic alignment.
2. Functional Solution Design and Salesforce Configuration
· Design maintainable solutions for Salesforce Life Sciences Cloud and Sales Cloud with Product Owners, architects, developers, integration specialists, data teams, and other platform streams, using standard functionality, configuration, low-code automation, integration, or custom development as appropriate.
· Configure approved no-code and low-code changes—including objects, fields, layouts, Dynamic Forms, record types, Lightning pages, views, queues, rules, reports, dashboards, and Flow—within established governance and deployment processes.
· Create prototypes where useful and assess end-to-end impacts on processes, data, integrations, automation, reporting, permissions, mobile use, and dependent platform streams.
· Ensure compliance with architecture, security, access-control, data-protection, naming, documentation, and release standards; collaborate with developers when coded solutions such as Apex or Lightning Web Components are required.
3. Sales Process Support
· Serve as functional expert for Sales processes and Salesforce capabilities, including customer and territory management, segmentation and targeting, activities, visits, opportunities, account planning, mobile use, content enablement, automation, and reporting.
· Promote consistent end-to-end processes and data flows across Sales and connected functions and systems, using reusable global templates with controlled localization where justified.
· Identify improvements to field-force productivity, customer coverage and engagement, call and visit effectiveness, pipeline transparency, data quality, and process efficiency.
· Support the responsible adoption of AI-enabled and automation…