Leads the design, standardization, implementation, and optimization of in-center hemodialysis workflows within the enterprise EHR transformation program. Responsible for translating dialysis operations, treatment delivery processes, regulatory requirements, clinical best practices, and enterprise value objectives into scalable EHR workflows that support safe, efficient, and compliant care delivery across approximately 2,600 dialysis clinics. Partners with operational, clinical, and program leadership to ensure workflow and technology designs align with targeted business case value drivers, including improved clinical outcomes, enhanced staff and provider experience, reduced documentation burden, operational efficiency, regulatory performance, and long-term organizational sustainability through planning, implementation, go-live, and post-deployment optimization phases.
Serve as the enterprise owner and lead designer for in-center hemodialysis workflows across all dialysis clinics, ensuring standardized processes and documentation practices.
Lead current-state assessment and future-state workflow design for all aspects of dialysis treatment delivery, including patient scheduling, treatment documentation, clinical assessments, prescription execution, monitoring, and post-treatment workflows.
Design and standardize EHR treatment records, flowsheets, standing orders, worklists, and clinical documentation tools to support efficient, compliant, and consistent care delivery.
Establish enterprise standards for dialysis prescription management, dry weight tracking, recurring treatment schedules, laboratory workflows, and adequacy calculations.
Define requirements for dialysis machine integration, device-generated data capture, documentation validation, and treatment performance reporting.
Ensure clinical workflows support regulatory compliance, including CMS Conditions for Coverage, ESRD QIP measures, EQRS reporting, NHSN reporting, and interdisciplinary care planning requirements.
Facilitate workflow design sessions with clinic managers, nurses, technicians, physicians, and operational leaders to drive standardized enterprise processes and governance decisions.
Incorporate enterprise business case value drivers into workflow design decisions, ensuring EHR capabilities, process standardization, automation opportunities, and AI-enabled solutions are aligned to targeted outcomes related to clinical quality, workforce efficiency, patient experience, compliance, operational performance, and value realization objectives.
Partner with clinical, operational, and digital innovation teams to define and operationalize AI-enabled workflows, ensuring emerging technologies are thoughtfully incorporated into care delivery processes while maintaining safety, compliance, and clinician adoption.
Lead workflow validation and testing activities, including integrated patient scenarios, data conversion validation, device integration testing, and defect resolution.
Review and approve system build components, including treatment navigators, flowsheets, scheduling workflows, standing order sets, and adequacy reporting tools.
Evaluate and approve training materials, job aids, and readiness activities to ensure alignment with approved clinical workflows and operational standards.
Support deployment readiness through clinic assessments, super-user readiness, proficiency validation, device preparation, and command center support.
Provide clinical leadership during go-live activities, monitoring workflow adoption, treatment record completion, documentation quality, and issue resolution across deployment waves.
Balance enterprise standardization with operational needs by evaluating requests for local workflow variations and directing appropriate change control processes.
Lead continuous optimization efforts by identifying workflow inefficiencies, reducing documentation burden, improving usability, and supporting ongoing clinical content governance.
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