Job Description
Key Responsibilities:
CMDB Configuration and Customization:
Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements.
Develop and maintain workflows, forms, scripts, and automation processes as needed.
Implement new functionalities and enhancements, including planning and testing for upcoming upgrades and patching.
Configure and support components required to support the CSDM framework.
Ensure CMDB Health and Integrity KPI’s are consistently maintained.
Consult with, and support the requirements needed of CMDB, by application and module product owners and developers.
CMDB Data Sources Configuration and Maintenance:
Configure and maintain ITOM Visibility applications and related supporting components, including Mid Servers and their functionality.
Configure and maintain Service Graph and its connectors.
Configure and maintain Integration Hub spokes and integrations related to CMDB.
Maintain platform security and compliance with organizational policies.
CMDB and Data Sources Maintenance and Upgrades:
Perform regular maintenance, including monitoring performance and conducting health checks.
Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring minimal disruption to services.
Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings.
CMDB Integrity Management:
Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions.
Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB.
Perform daily Discovery, and other data source, log validation, and consult with IT teams to resolve any issues causing inventory issues.
Integration Management:
Manage integrations between ServiceNow and other enterprise systems using SOAP, REST, and other relevant technologies.
Ensure data consistency and integrity across integrated platforms.
Documentation and Training:
Create and maintain technical documentation, including configuration, process, procedure, policy, and architectural design.
Create and provide reporting on CMDB status and health, and planned enhancements, changes and projects.
Provide training and support to end-users and stakeholders to promote effective CMDB+CSDM use.
Compliance and Governance:
Ensure adherence to platform and CMDB governance, management, and compliance standards as outlined in organizational manuals, policy, and internal departmental documents.
Conduct regular audits and reviews to maintain compliance with internal and external regulations.
Qualifications:
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree.
Experience Requirements:
3-5 years of experience within an enterprise environment for ServiceNow CMDB + CSDM , and ITOM Visibility administration, configuration, operational support and enhancement development.
Experience working across multiple ServiceNow instances (Production, Sub-Production, Dev, Test).
Strong understanding of Configuration Management , under the Common Service Data Model , their relation to and in support of Asset Management .
Knowledge of CMDB+CSDM relation to, and use of, foundational core data and their combined relation to and support provided to ITSM, CSM, SPM, and SecOps application modules.
Strong experience with ITOM Discovery , Service Mapping , Service Graph , Integration Hub, Identification and Reconciliation Engine (IRE), within a multi-source CMDB environment.
Strong experience with Discovery pattern configuration and customization through Pattern Designer , custom classes , and probes and sensors…