Position Overview
The Assistant Manager, Workplace Experience is a key member of the Workplace Experience Team, responsible for supporting the delivery of an exceptional workplace, hospitality, and service experience for employees, clients, and visitors in the SF/SV office.
As a key operational partner to the Sr. Workplace Administrator, the Assistant Manager independently oversees day to day workplace operations, coordinates service delivery across multiple functions, and ensures consistent execution of the Firm’s high service standards.
This role requires a proactive, hands on professional who exercises sound judgment, resolves operational issues, and drives assigned projects and initiatives with minimal direction.
Working in close partnership with the Sr. Workplace Administrator and the Facilities, Hospitality, Workplace Experience, Events, and other business services teams, the Assistant Manager translates workplace priorities into action, maintains operational continuity, and identifies opportunities to improve service quality and efficiency. When delegated, the Assistant Manager represents the Administrator in operational matters and exercises appropriate decision making authority within established guidelines.
Success requires exceptional organization, sound business judgment, strong relationship building skills, and the ability to balance competing priorities in a fast paced, client focused environment. The successful candidate leads through ownership, collaboration, and influence rather than direct staff supervision, independently managing daily operations and assigned initiatives while recognizing when significant issues or decisions require the Administrator’s involvement.
What You’ll Do
Workplace Experience and Operational Leadership
Independently oversee day to day workplace operations, ensuring consistent service delivery and a seamless experience for employees, clients, and visitors.
Build trusted relationships with attorneys, business services professionals, office leadership, vendors, and internal service teams to understand operational needs, coordinate solutions, and address emerging concerns.
Translate the Administrator’s priorities into actionable plans, coordinate implementation across relevant teams, and communicate progress, risks, and outstanding issues.
Identify opportunities to improve workplace services, operational efficiency, and the overall employee and client experience, bringing forward practical recommendations for consideration.
Exercise independent judgment within established policies and delegated authority to resolve operational issues, coordinate corrective action, and maintain service continuity. Escalate significant financial, operational, safety, reputational, or sensitive matters to the Administrator as appropriate.
Coordinate with Facilities, Hospitality, Workplace Experience, Events, and other business services teams to resolve shared issues and deliver a consistent workplace experience.
Support business continuity, emergency preparedness, and office response planning by maintaining operational readiness and coordinating assigned response activities.
Vendor and Service Provider Management
Coordinate day to day service delivery across hospitality, catering, cleaning, facilities, AV, and other workplace service providers, ensuring established service expectations are met.
Monitor vendor performance, service levels, contractual obligations, and applicable insurance, safety, and environmental requirements.
Address service deficiencies directly with providers, track corrective actions, and escalate recurring performance concerns or material compliance issues to the Administrator.
Maintain effective relationships with building management, engineering teams, and external service providers to coordinate maintenance, address operational needs, and resolve outstanding issues.
Identify opportunities to improve vendor performance, service quality, and operational efficiency in partnership with…