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Welcome and assist patients and visitors in a professional and friendly manner.
Manage front-desk operations, including patient registration and appointment scheduling.
Answer and manage incoming phone calls, emails, and patient inquiries.
Register new and existing patients and maintain accurate patient information.
Schedule, confirm, reschedule, and cancel appointments as required.
Coordinate with doctors, nurses, medical staff, and other departments regarding patient appointments and services.
Handle patient check-in and check-out procedures.
Manage patient files, medical records, and required documentation while maintaining confidentiality.
Provide information regarding hospital/clinic services, departments, timings, and procedures.
Coordinate with the billing/insurance team regarding payments, insurance details, and approvals when required.
Follow up on pending appointments, reports, referrals, or other patient-related requirements.
Maintain a clean, organized, and professional reception area.
Handle patient concerns professionally and escalate complaints to the appropriate department or supervisor.
Follow hospital policies, procedures, and patient confidentiality requirements.
Perform general administrative and clerical duties as assigned.
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