About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.
The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.
FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).
FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.
To lead and transform FWD’s agency recruitment strategy by driving both organic and inorganic growth initiatives that reshape how quality agents are sourced, onboarded, and activated. This role is responsible for building a future-ready, high-performing agency force through innovative recruitment models, strategic programs, and strong execution. Organic scope includes enhancing internal recruitment capabilities, enabling agency leaders, and scaling structured initiatives such as FA Life Pro, which focuses on developing non-insurance professionals into successful full-time FWD agents. Inorganic scope includes leading strategic hiring programs such as Switch, partnerships, and talent acquisition efforts that target experienced professionals from both inside and outside the insurance industry, accelerating the growth of a productive and diversified agency force.
The role partners with National sales head and team, agency leaders, trainers, and cross-functional teams to ensure a consistent recruitment pipeline, strong onboarding journeys, and early-stage productivity driving sustainable, scalable transformation in FWD’s distribution growth. Key Responsibilities
• Develop and Execute Recruitment Strategy
Design and implement comprehensive recruitment strategies to drive both organic and inorganic agency growth in alignment with FWD’s business goals.
• Lead Organic Recruitment Programs
Scale structured initiatives such as FA Life Pro by enabling agency leaders, optimizing internal processes, and ensuring a consistent recruitment pipeline of non-insurance professionals.
• Drive Inorganic Recruitment Channels
Lead strategic hiring initiatives such as Switch, partnerships, and headhunting efforts to attract experienced professionals from within and outside the insurance industry.
• Build and Optimize Onboarding & Activation Journeys
Oversee seamless onboarding and early-stage activation programs that enhance new agent engagement, learning, and fast-track productivity.
• Agency Leader Enablement
Equip agency leaders with tools, frameworks, and support to build their own recruitment capability and ensure high-quality hiring standards.
• Cross-Functional Collaboration
Partner with Sales, Training, Marketing, Distribution, and Digital teams to ensure smooth implementation of recruitment and activation programs.
• Monitor and Report Recruitment Performance
Establish clear KPIs, tracking systems, and regular reporting mechanisms to monitor pipeline health, conversion rates, and activation performance.
• Innovation and Digital…