At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Summary
The Field Services team supports and partners with internal and external stakeholders to provide best-in-class field support for our Siplast and Commercial roofing product lines. This team primarily supports the Siplast Commercial businesses, but will provide additional support as needed for GAF Residential, GAF Energy, StreetBond and other Standard Industries businesses as needed.
Job Summary
The Supervisor, Field Services is responsible for supporting acceptable and uniform levels of quality on Commercial projects. He/She is responsible for managing and overseeing day to day operations of the assigned New York City and New England region and serves as a primary back-up to the Area Director. The Supervisor, Field Services responsibilities include but are not limited to: supervision of frontline field reps, trainings, claims resolution, sales support, and legal assistance, working with new product development teams, and technical assistance. This position works cross functionally with Sales, Design Services, and external customers to ensure the highest level of customer satisfaction. This position is remote and generally requires the establishment of, and operation from, an in-home office and it requires travel of 45-60% to various customers, events and offsite meetings. This position reports to the Area Director, Field Services.
Essential Duties
Partner with the Area Director to communicate the vision and overall strategy for the assigned Region
Complete and communicate timely reports, insights and updates for all activities for the assigned Region
Cultivate, manage and develop a high-performing, agile, team culture with a strong emphasis on customer support. This includes directing the day-to-day operations of the team, performance management, coaching/development throughout the year, as well as conducting mid-year and year-end performance reviews
Partner with the contractors, customers, internal and external, to ensure the technical needs of the Region are being met, and that all Field Service Representatives are communicating with, and providing assistance to, the contractors, customers, Sales and Technical Departments
Partner and assist Guarantee Services and Design Services in issuing guarantees and resolving claims
Support technical training efforts for the Siplast product line for commercial. Provide additional support for Standard Industries businesses as needed
Manage and review team expenses monthly to ensure controllable expenses at or below budgeted levels
Qualifications Required
H.S. Diploma or General Education Degree (GED) required
Bachelor’s Degree preferred
3+ years of related work experience involving roofing field operations and the installation of commercial roofing products Required
Comprehensive knowledge of the roofing industry, including but not limited to the core products, their use, installation, methods of specifying, problem resolution and ongoing developing technologies
Proven ability to motivate, mentor, and lead others
Ability to have and maintain a company credit card for business related expenses
Excellent interpersonal and communication skills, with a proven ability to translate complicated concepts into clear action plans
Critical thinking, problem solving and resolution skills
The ability to have and maintain a driver’s license
Qualifications Preferred
Advanced supervisory skills, including…