Business Development Account Manager – Commercial Door Services
Thomas Door | Columbus, Ohio
Full-Time | Base Salary + Commission | Car Allowance
About Thomas Door
Thomas Door is an established commercial door company serving businesses and facilities throughout Central Ohio. We specialize in commercial door installation, repair, service, and preventative maintenance, including automatic pedestrian doors, overhead doors, revolving doors, and related door systems.
We are looking for a motivated, outgoing, and results-driven Business Development Account Manager to help expand our customer base throughout Central Ohio and surrounding markets.
About the Position
This position is focused primarily on new business development . We are looking for someone who enjoys getting out in the field, meeting new people, building relationships, and creating sales opportunities.
The successful candidate will proactively visit commercial and institutional facilities, introduce Thomas Door's services, and develop relationships with facilities managers, maintenance directors, property managers, and other key decision-makers.
Once new customers are established, this individual will continue managing and growing those relationships, identifying additional service, preventative maintenance, and installation opportunities.
This is a field-based sales position, not an inside sales or order-taking role. The ideal candidate is comfortable walking into businesses, introducing themselves, and developing opportunities through consistent prospecting and follow-up.
The assigned territory will generally include locations within approximately two hours of Columbus, Ohio.
What We're Looking For
We want someone who enjoys the challenge of developing new business and takes pride in building lasting customer relationships.
The right person will be proactive, persistent, professional, and comfortable meeting new people every day. They will understand that successful business development requires consistent activity, strong follow-up, and a commitment to earning customers' trust.
Key Responsibilities
New Business Development
Identify and pursue new commercial and institutional customers through in-person prospecting, cold calling, referrals, networking, and other business development activities.
Regularly visit commercial facilities to introduce Thomas Door and explain our service and installation capabilities.
Build relationships with facilities managers, maintenance directors, property managers, and other decision-makers.
Develop and execute a territory prospecting plan to consistently generate new business opportunities.
Convert prospects into active, long-term Thomas Door customers.
Account Management & Sales
Maintain and grow relationships with customers acquired through new business development efforts.
Serve as a primary sales contact for assigned accounts, ensuring consistent communication and follow-up.
Identify opportunities for additional repair, service, replacement, and installation work.
Promote and sell recurring preventative maintenance agreements for commercial door systems.
Conduct site visits, assess customer needs, and prepare estimates and proposals for installation and replacement projects.
Follow opportunities through the sales process, from initial contact to closing.
CRM & Internal Coordination
Utilize ServiceTitan and its CRM module to document sales activities, manage prospects, track opportunities, and schedule follow-ups.
Maintain accurate customer records and an organized sales pipeline.
Work closely with our service, dispatch, and installation teams to coordinate customer needs and ensure a positive customer experience.
Track and report sales activity, new customer acquisition, and pipeline development.
Qualifications
Required
Previous business-to-business (B2B) sales experience.
Demonstrated ability to prospect, develop new relationships, and generate sales opportunities.
Strong communication, interpersonal, and organizational…