Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Field Access Manager, Southeast
Location: Raleigh, NC (territory includes Durham, Wilmington, NC to Myrtle Beach, SC)
The Opportunity:
The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.
The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.
Key Responsibilities
Members of the Field Access Management (FAM) team will be responsible for the following:
Key member in optimizing the experience for both the patient and the account
Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
FAMs will educate and support accounts by: Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges
Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
Adhere to complex compliance business rules to ensure patient confidentiality and access to care
Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy
Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs
Qualifications:
Bachelor’s degree in relevant field required
5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred
2+ years in a reimbursement or access role supporting prescription based products
Proven experience successfully launching new to market specialty products and resolving difficult access challenges
Understands utilization management tools, prior authorizations and appeals
Account management experience preferred
Cross-functional experience required, proven track record of collaboration and coordination
Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
Comprehensive analytical/strategic thinking skills
Ability and confidence to work effectively and with a sense of urgency
Adaptability, resilience and tenacity and ability to quickly pivot
Proficient in English, MS Office; especially Word, Excel, and PowerPoint
Physical Requirements and Work Environment
This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work…