Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Commercial Operations Head Italy
The Role
We are looking for a Commercial Operations Head to lead and develop our Commercial Operations capabilities and help translate commercial strategy into effective execution.
In this role, you will be a key strategic partner to Commercial Leadership, Sales and Marketing, combining Commercial Excellence, business planning, data and analytics, and operational excellence to improve commercial performance and support sustainable business growth.
You will lead the Commercial Operations team, drive consistency and best practices across markets, and turn data and business needs into actionable insights, capabilities and solutions.
What You Will Do
Commercial Excellence & Field Force Effectiveness
Lead CRM and Sales Force Effectiveness (SFE) strategy, including segmentation, targeting, cycle planning and performance management.
Support the evolution of Go-to-Market models , field force sizing, territory design and resource deployment.
Lead the design and governance of Sales Incentive Plans , including KPIs, target setting and performance measurement.
Partner with Sales Leadership to strengthen field excellence and commercial capabilities .
Commercial Effectiveness & Business Planning
Define KPIs and frameworks to assess commercial, marketing and channel effectiveness .
Coordinate commercial inputs into forecasting and Annual Business Planning , providing insights and scenario analyses.
Coordinate Commercial Operations activities supporting launch readiness , from customer targeting and field readiness to performance tracking.
Provide fact-based recommendations to support business planning and resource allocation.
Data, Analytics & Market Intelligence
Ensure the quality and consistency of commercial, customer, sales and market data .
Lead the Business Intelligence and reporting strategy , leveraging CRM, Power BI and advanced analytics.
Integrate multiple data sources to identify trends, opportunities, risks and performance drivers.
Translate complex data into clear, actionable business insights for Commercial Leadership.
Provide market and competitive intelligence to support commercial strategy and decision-making.
Digital Transformation & Process Excellence
Drive the evolution of CRM, BI, analytics and automation capabilities .
Identify opportunities to leverage advanced analytics and AI to improve productivity and decision-making.
Simplify and standardize Commercial Operations processes across markets.
Partner with IT/Data and Regional/Global teams to deliver relevant commercial transformation initiatives.
Leadership & Business Partnering
Lead and develop the Commercial Operations team , building capabilities and establishing clear priorities and accountability.
Act as a strategic partner to Commercial, Sales and Marketing Leadership.
Build strong collaboration across Finance, HR, IT/Data and other key functions.
Connect Local, Regional and Global teams , promoting alignment, best-practice sharing and effective execution across markets.
What We Are Looking For
Significant experience in Commercial Operations, Commercial Excellence, Sales Force Effectiveness or Business Analytics , ideally within pharmaceutical, healthcare or a similarly complex commercial environment.
Strong experience across CRM/SFE, sales incentives, commercial analytics, forecasting and business planning .
Strong analytical capabilities and a proven ability to turn data into business insights…