Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Commercial Operations Head Italy
The Role
We are looking for a Commercial Operations Head to lead and develop our Commercial Operations capabilities and help translate commercial strategy into effective execution.
In this role, you will be a key strategic partner to Commercial Leadership, Sales and Marketing, combining Commercial Excellence, business planning, data and analytics, and operational excellence to improve commercial performance and support sustainable business growth.
You will lead the Commercial Operations team, drive consistency and best practices across markets, and turn data and business needs into actionable insights, capabilities and solutions.
What You Will Do
Commercial Excellence & Field Force Effectiveness
Lead CRM and Sales Force Effectiveness (SFE) strategy, including segmentation, targeting, cycle planning and performance management.
Support the evolution of Go-to-Market models , field force sizing, territory design and resource deployment.
Lead the design and governance of Sales Incentive Plans , including KPIs, target setting and performance measurement.
Partner with Sales Leadership to strengthen field excellence and commercial capabilities .
Commercial Effectiveness & Business Planning
Define KPIs and frameworks to assess commercial, marketing and channel effectiveness .
Coordinate commercial inputs into forecasting and Annual Business Planning , providing insights and scenario analyses.
Coordinate Commercial Operations activities supporting launch readiness , from customer targeting and field readiness to performance tracking.
Provide fact-based recommendations to support business planning and resource allocation.
Data, Analytics & Market Intelligence
Ensure the quality and consistency of commercial, customer, sales and market data .
Lead the Business Intelligence and reporting strategy , leveraging CRM, Power BI and advanced analytics.
Integrate multiple data sources to identify trends, opportunities, risks and performance drivers.
Translate complex data into clear, actionable business insights for Commercial Leadership.
Provide market and competitive intelligence to support commercial strategy and decision-making.
Digital Transformation & Process Excellence
Drive the evolution of CRM, BI, analytics and automation capabilities .
Identify opportunities to leverage advanced analytics and AI to improve productivity and decision-making.
Simplify and standardize Commercial Operations processes across…