Team Leader - County Community Housing Service
If you want to make a real impact on the lives of others join Galway Simon Community where we work towards eliminating homelessness through advocacy, education and campaigning in line with our values of compassion, community and collaboration.
Contract Details Specific Purpose Contract, Full-Time, 37-hour week
Location Galway County and Surrounds
Salary HSE Social Care Leader salary scale 01/03/2025 €55,793-€65,155
Benefits
25 Days Annual Leave
Employee Pension Scheme
Employee Assistance Program
Education Assistance Scheme
Occupational Sick Leave Policy
Bike to Work Scheme
Death in Service (2x basic salary)
Mileage Covered
Job Summary
The successful candidate will be responsible for the day-to-day operations and key working case management of the Homeless Services provided by Galway Simon Community throughout County Galway. They will take an active role in service development, lead and motivate a team of staff and volunteers to ensure that services are safe, align with best practice and are responsive to the needs of clients.
Key Responsibilities
The Team Leader will:
Have responsibility for the daily operational management, ensuring they operate in line with best practice & the National Quality Standards Framework for Homeless Services.
Contribute to the ongoing development of the County Community Housing Services.
Provide leadership and motivation, promoting a culture of professionalism, accountability, and ongoing learning.
Ensure the service provides high quality, safe, flexible, effective supports for clients that supports them to achieve their goals.
Key Working Case Management
Conduct comprehensive needs assessments, develop care plans and co-ordinate work with the clients, staff team and other agencies to facilitate the client achieving their goals.
Work with clients to resettle them into appropriate accommodation and provide and co-ordinate supports to ensure they can maintain housing in the long term.
To foster positive relationships with external agencies in order to maximise the supports and resources available to clients to help them address the issues which have brought them to homeless services.
To maintain client file compliance in line with best practice & the National Quality Standards Framework for Homeless Services.
Ensure the service referral process is transparent, client focused and efficient, and ensure clients are fully aware of their rights and their responsibilities.
Ensure the efficient collection and management of accommodation charges and arrears control; anticipate move-on, and ensure voids are kept to a minimum.
To analyse situations where clients may be at risk to themselves or others, record all plans and initiatives to manage and reduce identified risk.
Service Development
Contribute to the development of service systems and staffing to best meet the needs of those accessing our services.
Supervise staff in the actioning of support plans, supporting them to identify, and actively work to overcome any barriers to achieving client goals.
Ensure the service achieves the targets set out in relation to the performance indicators and standards for the Service.
Participate in the development and review of policies and procedures ensuring they are in line with best practice.
Administration
Exercise appropriate control over expenditure to ensure, budget adherence, providing and reviewing clear guidelines for staff.
To maintain all service administration requirements in in a timely and effective manner.
Set individual staff, clear objectives and performance targets and regularly monitor their performance against these targets, including regular supervision and appraisals of staff and volunteers.
Operate disciplinary and performance procedures when necessary.
To manage the effective and efficient operation of the service rosters, ensuring services are adequately staffed at all times
Ensure effective communication through a range of means, with staff,…