Together, we move what matters
We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it.
Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry. This is meaningful work, with real impact.
Who we are
Previously operating as Freightliner’s Heavy Haul business, we are now an independent company following CMA CGM Group’s acquisition of Freightliner UK’s Intermodal Logistics business in January 2026.
Heavy Haul Rail is the UK’s next-generation rail freight partner built for a sector ready to evolve. We believe it’s time to move differently. Congested roads, rising emissions, fragile supply chains. These aren’t just logistical challenges; they’re environmental and economic wake-up calls. We’re here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity, and measurable impact.
We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons. Heavy Haul Rail’s team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week.
Heavy Haul Rail also supports the renewal and maintenance of the rail infrastructure and supports passenger train operators and rolling stock companies, including the provision of drivers and route conducting services.
But none of this happens without us, its people.
This is an exciting opportunity for someone who enjoys building relationships, analysing data and keeping things organised behind the scenes.
Working closely with our Account Managers, you'll play a key role in supporting customer accounts, producing commercial reporting, managing documentation, and helping ensure our customers receive an exceptional service.
As our Assistant Account Manager, you will:
· Support the management of customer accounts and maintain strong customer relationships.
· Produce reports, KPI packs and performance insights that help drive commercial decisions.
· Prepare and manage contracts, quotations, service agreements and commercial documentation.
· Coordinate customer meetings, reviews and commercial activities.
· Analyse operational and commercial data to identify trends, opportunities and areas for improvement.
· Support billing processes, forecasting, budget reporting and commercial performance tracking.
· Help prepare tenders, proposals and pricing submissions.
· Work closely with colleagues across Operations, Planning and Finance to ensure seamless customer delivery.
· Drive continuous improvement by helping develop more efficient systems, processes and ways of working.
What We’re Looking For
We'd love to hear from you if you have:
Strong organisational skills and exceptional attention to detail
Advanced Microsoft Office skills, particularly Excel
Experience working with data, reporting and business documentation
Excellent communication and relationship-building skills
A proactive approach and a desire to develop commercial and customer management expertise
Experience in a commercial, customer service, administration, logistics or business support environment
Experience within rail, transport or logistics would be advantageous, but it's not essential. If you have the right attitude, analytical mindset and desire to learn, we'd love to hear from you.
What Makes You Successful
We're looking for someone who is naturally curious, commercially minded and enjoys building strong working relationships. You'll be successful in this role if you:
· Thrive in a fast-paced environment and can…